Apps support intmd analyst, Citi

Citi

Location:
India, Chennai ▼
Pune

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Intmd Analyst is a developing professional role dealing with technical and business operations support for Citi's applications. Responsibilities include troubleshooting, disaster recovery testing, security analysis, technical support documentation, and collaboration with development teams to improve processes.

Job Responsibility:

provide technical and business support for users of Citi applications
utilize understanding of apps support procedures and concepts to field issues and queries from stakeholders
provide short-term resolutions and work with relevant technology partners for long-term remediation
develop a comprehensive understanding of how areas of apps support integrate to contribute to business goals
act as a liaison between users/traders, interfacing internal technology groups and vendors
participate in disaster recovery testing
participate in application releases, from development, testing and deployment into production
perform post-release checkouts after application releases and infrastructure updates
develop and maintain technical support documentation
analyze applications to identify risks, vulnerabilities and security issues
make evaluative judgments based on analysis
resolve problems and prioritize bug fixes
cooperate with development colleagues on support tooling requirements
ensure quality of work provided by self and others
actively engage and lead support project items focused on stability, efficiency, and effectiveness
perform other duties and functions as assigned

Requirements:

2-5 years experience
basic knowledge or interest about apps support procedures, concepts and of other technical areas
participation in some process improvements
previous experience or interest in standardization of procedures and practices
basic business knowledge/understanding of financial markets and products
knowledge/experience of problem management tools
understands of how own sub-function integrates within the function and commercial awareness
evaluates (sometimes complex) situations using multiple sources of information
developed communication and diplomacy skills to persuade and influence
good customer service, communication and interpersonal skills
good knowledge of the business and its technology strategy
consistently demonstrates clear and concise written and verbal communication skills
knowledge of issue tracking and reporting using tools
good all-round team member
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
ability to communicate appropriately to relevant stakeholder
good experience in supporting web based applications
good knowledge of microservices architecture
hands on exp with Kibana, Splunk, App Dynamics, unix and sql
good understanding of Kubernetes
exposure to open shift

Additional Information:

Job Posted:
July 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Apps support intmd analyst