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Apps Support Intmd Analyst

https://www.citi.com/ Logo

Citi

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Location:
India, Pune

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

The Apps Support Intmd Analyst is a developing professional role responsible for technical and business support for Citi Applications. Responsibilities include incident management, application monitoring, problem resolution, maintenance and optimization, deployment support, security compliance, documentation, and collaboration with various teams to ensure system reliability and integrity.

Job Responsibility:

  • Provide technical and business support for users of Citi Applications
  • utilize apps support procedures and concepts along with basic knowledge of other technical areas to field issues and queries from stakeholders
  • act as a liaison between users/traders, interfacing internal technology groups and vendors
  • participate in disaster recovery testing
  • participate in application releases, from development, testing and deployment into production
  • perform post-release checkouts after application releases and infrastructure updates
  • develop and maintain technical support documentation
  • analyze applications to identify risks, vulnerabilities, and security issues
  • conduct root cause analyses for production incidents
  • maintain and optimize Appian application performance
  • collaborate with development teams for bug fixes and enhancements
  • support application deployments to production environments
  • implement automation scripts to streamline processes
  • ensure compliance with security policies and best practices
  • document support procedures and troubleshooting guides
  • actively contribute to stability, efficiency, and effectiveness initiatives

Requirements:

  • Bachelor's degree in Computer Science, Information Systems, or a related field
  • experience in application production support, with a focus on Appian-based applications
  • proven experience in troubleshooting and resolving complex technical issues in a production environment
  • experience with Appian platform administration and configuration
  • strong understanding of the Appian platform and its capabilities
  • proficiency in Appian development concepts, including process modeling, data modeling, SAIL, and integrations
  • experience with relational databases (e.g., SQL Server, Oracle, PostgreSQL) and SQL scripting
  • experience with web services and APIs (REST, SOAP)
  • familiarity with monitoring tools such as Appian Monitoring Console, Dynatrace, Splunk, or similar
  • knowledge of ITIL principles and best practices for incident, problem, and change management
  • excellent communication and interpersonal skills
  • strong analytical and problem-solving skills
  • ability to work independently and as part of a team
  • ability to prioritize tasks and manage time effectively in a fast-paced environment
  • strong attention to detail and a commitment to quality
  • IT Support experience with UNIX, Oracle/SQL-Server, Windows
  • knowledge of Scripting Languages (e.g., Python, Java Script)
  • understanding of client server architecture (clustered and non-clustered)
  • basic networking knowledge (load balancers, network protocols)
  • knowledge of Appian automation tool
  • participation in some process improvements
  • analytical and troubleshooting skills
  • knowledge in banking applications and server infrastructure
  • experience installing, configuring or supporting business applications
  • experience with some programming languages and willingness/ability to learn
  • consistently demonstrates clear and concise written and verbal communication skills
  • ability to plan and organize workload
  • knowledge of ITRS Monitoring and uDeploy (desirable)
  • knowledge of WebSphere Architecture and Business Objects (desirable)
  • AA or Xceptor or Appian certification (desirable)

Nice to have:

  • Knowledge of WebSphere Architecture and Business Objects
  • AA or Xceptor or Appian certification

Additional Information:

Job Posted:
May 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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