Apps Support Intmd Analyst, Citi

Citi

Location:
United States, Tampa

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

69050.00 - 96350.00 USD / Year

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Job Description:

The Apps Support Intmd Analyst is a developing professional role responsible for providing technical and business support for users of Citi applications. The responsibilities include fielding issues and queries from stakeholders, acting as a liaison between users and internal technology teams, and participating in disaster recovery testing, application releases, and post-release checkouts. The role requires expertise in SQL, UNIX, problem management tools, and database level analysis, among other skills.

Job Responsibility:

Provides technical and business support for users of Citi Applications
utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
act as a liaison between users/traders, interfacing internal technology groups and vendors
participates in disaster recovery testing
participate in application releases, from development, testing and deployment into production
perform post release checkouts after application releases and infrastructure updates
develop and maintain technical support documentation
considers implications of the application of technology to the current environment
analyzes applications to identify risks, vulnerabilities and security issues
makes evaluative judgments based on analysis of factual information
resolves problems by identifying and selecting solutions
cooperate with development colleagues to prioritize bug fixes and support tooling requirements
directly impacts the business by ensuring the quality of work provided by self and others
exchanges ideas and information
actively involved in and owns support project items, covering stability, efficiency, and effectiveness initiatives
performs other duties and functions as assigned in a concise and logical manner

Requirements:

1-3 years experience in handling production support activities, identifying and resolving technical issues
basic knowledge or interest about apps support procedures, concepts and of other technical areas
must be aware of ITIL Concepts
participation in some process improvements
previous experience or interest in standardization of procedures and practices
basic business knowledge/understanding of financial markets and products
knowledge/experience of problem management tools
understands of how own sub-function integrates within the function and commercial awareness
evaluates (sometimes complex) situations using multiple sources of information developed communication and diplomacy skills to persuade and influence
good customer service, communication and interpersonal skills
good knowledge of the business and its technology strategy
consistently demonstrates clear and concise written and verbal communication skills
knowledge of issue tracking and reporting using tools
good all-round team member
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
ability to communicate appropriately to relevant stakeholder
experience with handling ETL jobs in Sybase/Oracle with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another
should have good expertise in database level analysis to trace issues to closure
also, should have extensive experience in writing complex and efficient SQL DML statements
should be aware of various scheduling tool
managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
delivering regular and customized training to teams within the business
Abinitio, Autosys & AppDynamics expertise will be an advantage
experience on shell scripting would be added advantage
it is desired but not mandatory to have experience with ETL Development tools

Nice to have:

Abinitio expertise
Autosys expertise
AppDynamics expertise
experience on shell scripting
experience with ETL Development tools

What we offer:

medical coverage
dental coverage
vision coverage
401(k)
life insurance
accident insurance
disability insurance
wellness programs
planned time off (vacation)
unplanned time off (sick leave)
paid holidays

Additional Information:

Job Posted:
June 11, 2025

Expiration:
June 17, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Apps Support Intmd Analyst