Apps Support Intmd Analyst, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Intmd Analyst is a developing professional role responsible for providing technical and business support for users of Citi applications while collaborating with other technology teams to ensure seamless implementation and efficient problem resolution. The role requires expertise in application support procedures, analytical thinking, and communication.

Job Responsibility:

Provides technical and business support for users of Citi applications
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders
Provide short-term resolutions and work with relevant technology partners for long term remediation
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing and deployment into production
Perform post release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Considers implications of the application of technology to the current environment
Analyzes applications to identify risks, vulnerabilities and security issues
Makes evaluative judgments based on analysis of factual information
Resolves problems by identifying and selecting solutions
Cooperates with Development colleagues to prioritize bug fixes and support tooling requirements
Directly impacts the business by ensuring the quality of work provided by self and others
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

Requirements:

2-5 years experience
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/ understanding of financial markets and products
Knowledge/ experience of problem Management Tools
Understands of how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information
Developed communication and diplomacy skills to persuade and influence
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills
Knowledge of issue tracking and reporting using tools
Good all-round team member
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholder
Inglés fluido, hablado y escrito
Conocimientos básicos de Linux
Conocimientos básicos de Ms SQL, Oracle DB
Sólidos conocimientos de las prácticas de ITIL, de preferencia certificado en ITIL v4 Foundantions o ITIL v4 CDS.

What we offer:

Equal opportunity employer
Inclusive workplace
Learning and development opportunities
Global workforce engagement
Competitive environment for growth

Additional Information:

Job Posted:
September 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Apps Support Intmd Analyst