Apps Support Intmd Analyst, Citi

Citi

Location:
India, Chennai

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Intmd Analyst is a developing professional role that provides technical and business support for users of Citi applications, integrates knowledge of apps support procedures, performs disaster recovery testing and application releases, analyzes risks and vulnerabilities, and collaborates with development teams to enhance efficiency and stability.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas
Field issues and queries from stakeholders
Provide short-term resolutions and work with relevant technology partners for long-term remediation
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing and deployment into production
Perform post release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Considers implications of the application of technology to the current environment
Analyzes applications to identify risks, vulnerabilities and security issues
Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements
Directly impacts the business by ensuring the quality of work provided by self and others
Exchanges ideas and information
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Performs other duties and functions as assigned in a concise and logical manner

Requirements:

2-5 years experience
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/understanding of financial markets and products
Knowledge/experience of problem Management Tools
Understands of how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information
Developed communication and diplomacy skills to persuade and influence
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills
Knowledge of issue tracking and reporting using tools
Good all-round team member
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholder
Bachelor’s/University degree or equivalent experience
3-5 years of strong Application production support experience in the financial industry
Experience using call/ticketing software
Hadoop/Big Data Platform
Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka
Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster stability and create/analyze performance metrics
Hands-on experience in supporting applications built on Hadoop
Good SQL experience in any of the RDBMS
Autosys/CONTROL-M or other schedulers will be of added advantage
UNIX shell scripting, Python/PERL will be of added advantage
Strong knowledge of Microsoft based operating systems
Experience using/troubleshooting Office with emphasis on Word, Excel
Knowledge/working experience of ITRS Active Console/other monitoring tools
Knowledge/working experience of Autosys/scheduler

Nice to have:

Autosys/CONTROL-M or other schedulers
UNIX shell scripting, Python/PERL
ITRS Active Console/other monitoring tools
Microsoft based operating systems knowledge
Hadoop/Big Data Platform experience

What we offer:

Global benefits
Equal opportunity employment

Additional Information:

Job Posted:
May 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Apps Support Intmd Analyst