Apps Support Intmd Analyst, Citi

Citi

Location:
India, Chennai

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

A developing professional role involving technical and business support for Citi applications. Requires solid knowledge of industry standards and practices, good analytical thinking, and problem-solving skills. Involves responsibilities such as troubleshooting, risk analysis, stakeholder liaison, and participation in system updates and releases.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
Develops a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
Acts as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participates in application releases, from development, testing, and deployment into production
Performs post-release checkouts after application releases and infrastructure updates
Develops and maintains technical support documentation
Considers implications of the application of technology to the current environment
Analyzes applications to identify risks, vulnerabilities, and security issues
Makes evaluative judgments based on analysis of factual information
Resolves problems by identifying and selecting solutions
Cooperates with Development colleagues to prioritize bug fixes and support tooling requirements
Directly impacts the business by ensuring the quality of work provided by self and others
Impacts own team and closely related work teams
Exchanges ideas and information
Takes active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Performs other duties and functions as assigned in a concise and logical manner
Operates with a limited level of direct supervision
Can exercise independence of judgment and autonomy
Acts as SME to senior stakeholders and /or other team members
Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

Operating Systems: Linux/Unix and Windows Server
Application server: Apache, Tomcat, WebSphere
Programming: Java/.NET (Troubleshooting Skill)
Scripting & Automation: Shell Scripting, PowerShell
Databases: Oracle, MongoDB
Monitoring & Logging Tools: AppDynamics, ITRS, Splunk, Kibana
Incident & ITSM Tools: ServiceNow (SaaS), Jira
Deployment Tools: uDeploy
Batch Job Management: AutoSys

Nice to have:

Site Reliability Engineering (SRE)
Salesforce
Kafka (Troubleshooting)
Python (Automation)

Additional Information:

Job Posted:
September 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Apps Support Intmd Analyst