Apps Support Intmd Analyst

• Provides technical and business support for users of Citi Applications
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
• Acts as a liaison between users, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participates in application releases, from development, testing and deployment into production
• Performs post-release checkouts after application releases and infrastructure updates
• Develops and maintains technical support documentation
• Analyzes applications to identify risks, vulnerabilities and security issues
• Makes evaluative judgments based on analysis of factual information
• Resolves problems by identifying and selecting solutions
• Develops a comprehensive understanding of how areas of apps support integrate to achieve business goals
• Active involvement in and ownership of Support Project items covering Stability, Efficiency, and Effectiveness initiatives

• 2+ years' experience
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas
• Participation in some process improvements
• Previous experience or interest in standardization of procedures and practices
• Basic Business knowledge/understanding of financial markets and products
• Knowledge/experience of problem Management Tools
• Understands of how own sub-function integrates within the function and commercial awareness
• Evaluates (sometimes complex) situations using multiple sources of information
• Developed communication and diplomacy skills to persuade and influence
• Good customer service, communication and interpersonal skills
• Good knowledge of the business and its technology strategy
• Consistently demonstrates clear and concise written and verbal communication skills
• Knowledge of issue tracking and reporting using tools
• Good all-round team member
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder

• Experience using call/ticketing software
• 2-3 years of Linux experience
• Good SQL experience in any RDBMS
• Autosys/CONTROL-M or other schedulers
• UNIX shell scripting, Python/PERL
• Knowledge/working experience of ITRS Active Console/other monitoring tools

Global benefits designed to support well-being, growth, and work-life balance