Apps Support Intmd Analyst, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Apps Support Intmd Analyst is a developing professional role responsible for providing technical and business support for users of Citi applications, ensuring the quality and timeliness of the services provided. The role involves analyzing issues, improving processes, participating in disaster recovery testing, and acting as a liaison between users and technical teams.

Job Responsibility:

Provide technical and business support for users of Citi applications
field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long-term remediation
develop a comprehensive understanding of how areas of apps support collectively integrate to achieve business goals
act as a liaison between users/traders, interfacing internal technology groups and vendors
participate in disaster recovery testing
participate in application releases, from development, testing, and deployment into production
perform post-release checkouts after application releases and infrastructure updates
develop and maintain technical support documentation
analyze applications to identify risks, vulnerabilities, and security issues
prioritize bug fixes and support tooling requirements
active involvement in and ownership of support project items, covering stability, efficiency, and effectiveness initiatives
perform other duties as assigned
operate with a limited level of direct supervision
act as SME to senior stakeholders and team members
appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and compliance needs.

Requirements:

2-5 years experience
basic knowledge or interest about apps support procedures, concepts and of other technical areas
participation in some process improvements
previous experience or interest in standardization of procedures and practices
basic business knowledge/understanding of financial markets and products
knowledge/experience of problem management tools
understanding of how own sub-function integrates within the function and commercial awareness
ability to evaluate complex situations using multiple sources of information
developed communication and diplomacy skills to persuade and influence
good customer service, communication and interpersonal skills
good knowledge of the business and its technology strategy
consistently demonstrates clear and concise written and verbal communication skills
knowledge of issue tracking and reporting using tools
good all-around team member
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
ability to communicate appropriately to relevant stakeholders
fluent English
knowledge of Linux, Unix, SQL, Oracle Database.

Additional Information:

Job Posted:
June 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Apps Support Intmd Analyst