Apps Support Intmd Analyst, Citi

Citi

Location:
Canada, Mississauga

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Intmd Analyst role provides technical and business support for users of Citi applications and requires a combination of app support procedures knowledge, technical expertise, risk management, communication, and collaboration.

Job Responsibility:

Provides technical and business support for users of Citi applications
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long-term remediation
Develops a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
Acts as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participates in application releases, from development, testing, and deployment into production
Performs post-release checkouts after application releases and infrastructure updates
Develops and maintains technical support documentation
Considers implications of the application of technology to the current environment
Analyzes applications to identify risks, vulnerabilities and security issues
Makes evaluative judgments based on analysis of factual information
Resolves problems by identifying and selecting solutions
Cooperates with development colleagues to prioritize bug fixes and support tooling requirements
Directly impacts the business by ensuring the quality of work provided by self and others
Impacts own team and closely related work teams
Exchanges ideas and information
Actively involved in and ownership of support project items, covering stability, efficiency, and effectiveness initiatives
Performs other duties and functions as assigned in a concise and logical manner
Operates with a limited level of direct supervision
Exercises independence of judgment and autonomy
Acts as SME to senior stakeholders and/or other team members
Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

2-5 years experience
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/understanding of financial markets and products
Knowledge/experience of problem management tools
Understanding of how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information
Developed communication and diplomacy skills to persuade and influence
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills
Knowledge of issue tracking and reporting using tools
Good all-round team member
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholders
Bachelor’s/University degree or equivalent experience
Unix/Linux and Shell scripting experience working and navigating Unix systems
Experience with monitoring tools such as ITRS Geneos, AppDynamics, Datadog
Experience with log aggregation tools such as ELK, Splunk
Expertise supporting ECS cloud-hosted applications and Rest API knowledge
Experience working with Oracle, SQL server and MongoDB databases
Experience with middleware solutions such as Tibco EMS, MQ, Kafka
Experience with Java or other programming languages and a willingness to learn new technologies
Good written and verbal communication skills
Autosys/CONTROL-M or other schedulers will be of added advantage
Support experience in the financial industry will be an added benefit
UNIX shell scripting, Python/PERL will be of added advantage

Nice to have:

Autosys/CONTROL-M or other schedulers
Support experience in the financial industry
UNIX shell scripting
Python/PERL

What we offer:

Rewarding work in a supportive environment
Clear opportunities for progression
Exciting company benefits

Additional Information:

Job Posted:
June 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Apps Support Intmd Analyst