Apps Support Intermediate Analyst Jobs

Citi

Location:
Mexico, Ciudad De Mexico

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Apps Support Intmd Analyst is a developing professional role that provides technical and business support for users of Citi Applications. This position deals with most problems independently and has some latitude to solve complex problems, integrating in-depth specialty area knowledge with industry standards and practices.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participate in disaster recovery testing
Participate in application releases, from development, testing and deployment into production
Perform post release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Analyze applications to identify risks, vulnerabilities and security issues
Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives

Requirements:

2-5 years experience
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Basic Business knowledge/ understanding of financial markets and products
Knowledge/ experience of problem Management Tools
Understands of how own sub-function integrates within the function and commercial awareness
Developed communication and diplomacy skills to persuade and influence
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills
Knowledge of issue tracking and reporting using tools
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholder
Bachelor's/University degree or equivalent experience
Intermediate-advanced English
Application development experience (desirable)
Knowledge in C, C++, Java
Knowledge in Linux, Wintel (server level), SQL Databases
Knowledge of containers (desirable)
Bachelor's degree in Technology

Nice to have:

Application development experience
Knowledge of containers

Additional Information:

Job Posted:
August 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Apps Support Intermediate Analyst