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Apps Support Intermediate Analyst

https://www.citi.com/ Logo

Citi

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Location:
Mexico, Ciudad De Mexico

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Apps Support Intmd Analyst is a developing professional role that provides technical and business support for users of Citi Applications. This position deals with most problems independently and has some latitude to solve complex problems, integrating in-depth specialty area knowledge with industry standards and practices.

Job Responsibility:

  • Provides technical and business support for users of Citi Applications
  • Field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participate in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production
  • Perform post release checkouts after application releases and infrastructure updates
  • Develop and maintain technical support documentation
  • Analyze applications to identify risks, vulnerabilities and security issues
  • Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives

Requirements:

  • 2-5 years experience
  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas
  • Basic Business knowledge/ understanding of financial markets and products
  • Knowledge/ experience of problem Management Tools
  • Understands of how own sub-function integrates within the function and commercial awareness
  • Developed communication and diplomacy skills to persuade and influence
  • Good customer service, communication and interpersonal skills
  • Good knowledge of the business and its technology strategy
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Knowledge of issue tracking and reporting using tools
  • Ability to plan and organize workload
  • Ability to communicate appropriately to relevant stakeholder
  • Bachelor's/University degree or equivalent experience
  • Intermediate-advanced English
  • Application development experience (desirable)
  • Knowledge in C, C++, Java
  • Knowledge in Linux, Wintel (server level), SQL Databases
  • Knowledge of containers (desirable)
  • Bachelor's degree in Technology

Nice to have:

  • Application development experience
  • Knowledge of containers

Additional Information:

Job Posted:
August 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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