Apps Support Intermediate Analyst, Citi

Citi

Location:
Canada, Mississauga

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Apps Support Intermediate Analyst is responsible for providing technical and business support for users of Citi Applications, acting as a liaison between users, technology groups, and vendors, and ensuring the quality and timeliness of services offered. The role involves analyzing applications to identify and resolve issues, collaborating with development teams, and participating in disaster recovery testing and application deployments. Candidates must possess strong analytical thinking, communication skills, and a solid understanding of financial markets and technology strategies.

Job Responsibility:

Provide technical and business support for users of Citi Applications
Utilize good understanding of apps support procedures and concepts to field issues and queries from stakeholders
Provide short-term resolutions and work with technology partners for long-term remediation
Develop a comprehensive understanding of how areas of apps support collectively integrate to achieve business goals
Act as a liaison between users, internal technology groups, and vendors
Participate in disaster recovery testing
Participate in application releases, from development, testing, and deployment into production
Perform post-release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Analyze applications to identify risks, vulnerabilities, and security issues
Make evaluative judgments based on analysis of factual information
Resolve problems by identifying and selecting solutions
Cooperate with Development colleagues to prioritize bug fixes and support tooling requirements
Ensure quality of work provided by self and others
Exchange ideas and information for stability, efficiency, and effectiveness initiatives
Perform other duties and functions as assigned
Operate with limited level of direct supervision
Exercise independence of judgment and autonomy
Act as SME to senior stakeholders and other team members.

Requirements:

2-5 years experience
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/understanding of financial markets and products
Knowledge/experience of problem Management Tools
Understands of how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information
Developed communication and diplomacy skills to persuade and influence
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills
Knowledge of issue tracking and reporting using tools
Good all-round team member
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholder.

What we offer:

Equal opportunity employer
Accessibility accommodations
Global benefits to support well-being, growth, and work-life balance.

Additional Information:

Job Posted:
August 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Apps Support Intermediate Analyst