CrawlJobs Logo

Apps Support Group Manager

https://www.citi.com/ Logo

Citi

Location Icon

Location:
Singapore , Singapore

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

The Apps Support Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Job Responsibility:

  • Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
  • requires a good understanding of the industry
  • Vendor relationship management including oversight for all offshore managed service
  • Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
  • Guide development teams on application stability and supportability improvements
  • Formulate and implement a framework for managing capacity, throughput and latency
  • Define and implemented application on-boarding guidelines and standards
  • Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths
  • Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
  • Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions
  • Participates in business review meetings, relating technology tools strategies to business requirements
  • Assures adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in “best practices” across the overall support program
  • Influences and negotiates with senior leaders (across functions)
  • may communicate with external parties
  • Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval
  • Performs other duties and functions as assigned
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requirements:

  • 10+ years relevant experience
  • Post-Graduation in relevant field preferred
  • Senior to advanced level experience in an Apps Support role with commensurate experience in people management
  • Experience of senior stakeholder management
  • Project management with demonstrable results in improving IT services
  • Capacity Planning/Forecasting exposure a plus
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholders
  • Good understanding of ML algorithms and practical application
  • Hand-on experience AI/ML services

Additional Information:

Job Posted:
August 16, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Apps Support Group Manager

Applications Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years relevant experience
  • Post-Graduation in relevant field preferred
  • Senior to advanced level experience in Apps Support role with commensurate people management experience
  • Experience of senior stakeholder management
  • Project management with demonstrable results in improving IT services
  • Capacity Planning/Forecasting exposure
  • Good understanding of ML algorithms and practical application
  • Hand-on experience AI/ML services
  • Bachelor's/University degree, Master's degree preferred
Job Responsibility
Job Responsibility
  • Management of complex/critical/large professional disciplinary areas
  • Vendor relationship management including oversight for all offshore managed service
  • Improve service level to end users including maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing
  • Guide development teams on application stability and supportability improvements
  • Formulate and implement framework for managing capacity, throughput and latency
  • Define and implement application on-boarding guidelines and standards
  • Drive continued cost reductions and efficiencies across portfolios
  • Evaluate subordinates' performance and make decisions on personnel actions
  • Participate in business review meetings
  • Assure adherence to all support process and tool standards
  • Fulltime
Read More
Arrow Right

Apps Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years relevant experience
  • Post-Graduation in relevant field preferred
  • Senior to advanced level experience in an Apps Support role with commensurate experience in people management
  • Experience of senior stakeholder management
  • Project management with demonstrable results in improving IT services
  • Capacity Planning/Forecasting exposure a plus
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholders
Job Responsibility
Job Responsibility
  • Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
  • Vendor relationship management including oversight for all offshore managed service
  • Improve the service level the team provides to our end users
  • Guide development teams on application stability and supportability improvements
  • Formulate and implement a framework for managing capacity, throughput and latency
  • Define and implemented application on-boarding guidelines and standards
  • Work with various team members on coaching them on how to maximize their potential
  • Drives continued cost reductions and efficiencies across the portfolios supported
  • Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions
  • Participates in business review meetings, relating technology tools strategies to business requirements
  • Fulltime
Read More
Arrow Right

Production Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior to advanced level experience in an Apps Support role with commensurate experience in people management
  • Experience of senior stakeholder management
  • Project management with demonstrable results in improving IT services
  • Capacity Planning/Forecasting exposure a plus
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholders
Job Responsibility
Job Responsibility
  • Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
  • Vendor relationship management including oversight for all offshore managed services
  • Improve the service level the team provides to end users, which includes maximizing operational efficiencies, strengthening incident management, problem management, and knowledge sharing practices
  • Guide development teams on application stability and supportability improvements
  • Formulate and implement a framework for managing capacity, throughput, and latency
  • Define and implement application on-boarding guidelines and standards
  • Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment, and focus on bringing out their strengths
  • Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
  • Evaluate subordinates' performance and make decisions on pay increases, hiring, terminations and other personnel actions
  • Participate in business review meetings, relating technology tools strategies to business requirements
  • Fulltime
Read More
Arrow Right

Apps Development Group Manager

The Applications Development Group Manager role is responsible for leading a tea...
Location
Location
Canada , Mississauga
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of senior development management experience leading a team of managers overseeing local and remote application development, project management, business analysis, and quality assurance testing resources
  • 10+ years’ hands-on experience developing applications including requirements, design, development, testing, implementation and ongoing support
  • 3+ years’ experience delivering software solutions using an Agile/iterative methodology
  • Expertise working with the business to provide project governance, demand prioritization, and resource supply management to ensure proper capacity planning, resource allocation, and staff utilization across the teams
  • Extensive experience leading large technology programs and solution delivery teams inclusive of scope, scheduling, budgeting, and project planning in a matrixed environment with aggressive delivery goals
  • Expert communicator and negotiator with exceptional written, verbal, presentation, and interpersonal skills
  • Assist in the creation of standardized methodology and ensure implementation of the same, leading the transformation to Agile methodology for the department
  • Skilled multi-tasker with ability to manage numerous projects and tasks concurrently
  • Substantiated experience raising the bar on staff delivery performance and cultivating high performance work environments
  • Hands-on leader, visionary, and problem solver with a passion for excellence
Job Responsibility
Job Responsibility
  • Manage multiple teams of staff and vendors/contractors to accomplish established goals and conduct personnel duties for the team
  • Provide strategic influence and exercise control over resources, budget management, and planning while monitoring delivery and end results
  • Establish and maintain regular and open communications with senior stakeholders from the Business and Operations
  • Drive the strategic recombination of platforms and applications to align with Digital First and future state goals
  • End-to-end staff and delivery management for several of the most critical application platforms utilized by Agency & Trust
  • Utilize in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues
  • Ensure essential procedures are followed and contribute to defining standards
  • Integrate in-depth knowledge of applications development with overall technology function to achieve established goals
  • Coordinate with management across the organization to lead annual and mid-year resource and budget planning and ongoing financial reporting/reforecasting activities
  • Work in partnership with the Global Office to provide accurate resource planning and hiring status to stakeholders and senior management
What we offer
What we offer
  • Global benefits
  • Career development
  • Work-life balance support
  • Fulltime
Read More
Arrow Right

Apps Development Group Manager

Citi is looking for a hands-on Apps Development Group Manager with expertise in ...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years hands on experience
  • Strong Knowledge in one of the project management methodologies
  • Experience in designing and implementing Multi-tier applications
  • Excellent analytic & problem solving skills
  • Excellent knowledge in troubleshooting, performance tuning and best practices
  • Experience in Messaging, failover designing and recovery planning
  • Experience in delivering high quality applications
  • Experience in project risk identification techniques, mitigation and escalation
  • Familiar with all phases of the systems lifecycle, from analysis, design and development through to support
  • Experience in developing performance sensitive multi-tier Java/JEE applications
Job Responsibility
Job Responsibility
  • Hands-on, code contributing engineer that partners on specific delivery with engineering teams where the complexity necessitates the senior engineering leadership
  • Actively participates as a stakeholder in Product discussions, providing valuable input on requirements and advocating for initiatives such as technical debt reduction, modernization of technology assets and improvement in the ways of working
  • Demonstrating deep technical knowledge and expertise in software development, including programming languages, frameworks, and best practices
  • Actively contributes to the implementation of critical features and complex technical solutions
  • Write clean, efficient, and maintainable code that meets the highest standards of quality
  • Provide guidance on scalable, robust, and efficient solutions that align with business requirements and industry best practices
  • Offer expert engineering guidance and support to multiple teams, helping them overcome technical challenges, make informed decisions, and deliver high-quality software solutions
  • Foster a culture of technical excellence and continuous improvement
  • Stay up to date with emerging technologies, tools, and industry trends
  • Develops architecture, strategy, planning, and problem-solving solutions on an enterprise level
What we offer
What we offer
  • Global reach
  • Opportunity to work on a large scale, modern technology platform
  • Work with highly skilled technologists
  • High visibility for work
  • Industry recognition
  • Fulltime
Read More
Arrow Right

Apps Support Officer

The Apps Support Intmd Analyst is a developing professional role that provides t...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years’ experience
  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas
  • Participation in some process improvements
  • Previous experience or interest in standardization of procedures and practices
  • Basic Business knowledge/understanding of financial markets and products
  • Knowledge/experience of problem Management Tools
  • Understands how own sub-function integrates within the function and commercial awareness
  • Evaluates (sometimes complex) situations using multiple sources of information
  • Developed communication and diplomacy skills to persuade and influence
  • Good customer service, communication, and interpersonal skills
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi Applications
  • Field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long-term remediation
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participates in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production
  • Perform post-release checkouts after application releases and infrastructure updates
  • Develop and maintain technical support documentation
  • Analyze applications to identify risks, vulnerabilities and security issues
  • Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements
  • Active involvement and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
  • Fulltime
Read More
Arrow Right

Vice president - lending services app support

Citi Wholesale Lending is embarking on a multi-year technology initiative to upg...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 13+ years’ experience in an Apps Support role is essential
  • Highly assertive communications skills, commanding personality
  • Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication
  • Must show confidence in all communications
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholder
  • Capacity Planning/Forecasting exposure a plus
  • Good knowledge of SQL (Oracle dialect is preferable)
Job Responsibility
Job Responsibility
  • Performs day-to-day operations as part of regional APAC Lending support team
  • Ensure adherence to the global service level, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
  • Assures adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in “best practices” across the overall support program
  • Provides technical oversight across systems and applications, leverage skills across multiple apps support areas
  • Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for business and operations
  • Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes
  • Performs other duties and functions as assigned
  • Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
  • Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency
  • Calm and analytical when faced with major incidents on critical systems
  • Fulltime
Read More
Arrow Right

Group Product Manager

Be a key part of Circle K’s journey as we enhance our customer experience throug...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Significant experience (7+ years) in product management, with a specialized focus on loyalty programs, CRM, and customer lifecycle management
  • demonstrated success in leading and inspiring a team of product managers or specialists in the loyalty or CRM space
  • deep expertise in loyalty program design, development, and optimization, including understanding different program mechanics, reward structures, and member engagement tactics
  • strong understanding of CRM platforms, marketing automation, and data-driven personalization techniques to enhance the member experience
  • proven ability to use customer data and analytics to derive insights, measure program performance, and drive strategic decisions
  • experience with the technical aspects of loyalty systems, including integration with POS, e-commerce, and mobile app platforms
  • excellent cross-functional leadership, communication, and stakeholder management skills, with experience working in a global matrix organization
  • a strategic thinker with a customer-centric approach, passionate about building lasting customer relationships
  • bachelor’s or Master’s degree in Marketing, Business, Economics, Computer Science, or a related field
  • experience in the retail, CPG, or service industry with a large member base is highly desirable.
Job Responsibility
Job Responsibility
  • Create compelling personalized experiences that foster deep customer engagement, increase retention, and maximize customer lifetime value
  • lead the strategic development, implementation, and optimization of loyalty platforms
  • support on program benefits and member communication strategies
  • define the product vision for loyalty at Circle K
  • manage the product roadmap
  • leverage data to understand member behavior and preferences
  • collaborate with loyalty, marketing, digital, analytics, and operational teams to deliver a cohesive and rewarding experience.
Read More
Arrow Right