Apps Support Analyst, Citi

Citi

Location:
Philippines, City of Taguig

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Analyst provides Level 2 support for Risk Applications used by Credit Risk and Market Risk teams. The role involves automation, resolving incidents, and analyzing risk metrics across multiple reporting systems. Familiarity with RDBMS, scripting, and technology stacks like UNIX and Cognos is essential.

Job Responsibility:

Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk. Applications include Calc engines, Aggregation/Processing systems and various reporting tools
Driving efficiencies through process automation, toil reduction, employing Site Reliability Engineering (SRE) principles
Provide production runs for different internal and regulatory reporting and stressed scenarios (i.e. Base III, FRTB, CCAR)
Explain and investigate issues when various risk metrics such as VaR, Stress VaR, PSE, CEM, CEF are not in line with business expectation
Work with different Risk reporting Teams which includes various reporting tools like Cognos/Microstrategy/Adhoc queries to decode the complex queries and maintaining the data integrity in report outcomes
Perform Incident and Problem management including prioritization, root cause analysis and escalation to appropriate groups
Perform root cause analysis and event correlation for all tickets, identifying preventive measures, making recommendations to fix root causes, implementing approved fixes, and post-mortems.

Requirements:

More than 1 years of experience in a technical environment
A good understanding of production monitoring tool (Geneos, Autowatch, AppDynamics, etc..)
A good academic background, with at least an under-graduate degree in computer science
Strong knowledge of Microsoft and Linux operating systems
Experience working in a support and dealing with business and technology users of the application in a support capacity
Experience in dealing with complex technical issues in an application (NOT Infrastructure or desktop) support
Experience with Sybase, Oracle, MongoDB / SQL and writing scripts and database queries
Experience with Unix Shell Scripting
Knowledge of Ab-Initio, Core Java [beneficial], Perl [beneficial], Cognos[beneficial] and Microstrategy [beneficial]
Personally, well organized and an excellent team player, Willingness to learn
Good Analytical skills to understand and articulate issues
Be innovative and proactive in suggesting solutions
Demonstrate drive and initiative
be goal-oriented, dedicated and self-sufficient.

Nice to have:

Knowledge of Ab-Initio
Core Java [beneficial]
Perl [beneficial]
Cognos [beneficial]
Microstrategy [beneficial].

What we offer:

Equal opportunity employer
Accommodation for persons with disabilities
Global benefits supporting well-being, growth, and work-life balance.

Additional Information:

Job Posted:
August 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Apps Support Analyst