Apps Support Analyst, Citi

Citi

Location:
India, Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Apps Support Analyst 1 is a trainee professional role, requiring a good knowledge of processes, procedures, and systems. The role involves responsibility for application support, analyzing system logic, recommending fixes or enhancements, and maintaining operating environments. Key tasks include exchanging technical information, assessing risks, troubleshooting issues, and collaborating with development and support teams

Job Responsibility:

Responsible for having good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain and enhance existing applications and their operating environments
Analyzes existing system logic and recommends enhancements or fixes
Conducts fact finding and documents requirements
Partners with appropriate development and production support areas
Applies good understanding of how the team interacts with others in accomplishing the objectives of the area
Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures
Exchanges ideas and information in a concise and logical manner
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

1-2 years of experience in application development and/or Application support
Experience in Ab Initio and Database related projects
Experience with Unix commands, Oracle SQL, PL/SQL, ETL, WebSphere, job scheduling tools, system monitoring tools like App Dynamic
Knowledge on IT service process ITIL and have mindset of DevOps
Knowledge on Finance accounting domain
Strong oral and written communication skills
Attention to detail troubleshooting Log analysis skills though out application components
Willing to work flexible hours
Basic level experience in an Apps Support role (combination of education/experience)
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Analytical and troubleshooting skills
Knowledge in banking applications and server infrastructure
Basic knowledge of Operating Systems
Good interpersonal and communication skills, great teammate

Additional Information:

Job Posted:
July 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Apps Support Analyst