Apps Support Analyst, Citi

Citi

Location:
India, Pune

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Apps Support Analyst role at Citi involves providing technical and business support for users of Citi applications. The candidate will handle issues, interface with stakeholders, participate in disaster recovery testing, and support application releases while ensuring strong communication, problem-solving skills, and technical expertise.

Job Responsibility:

provides technical and business support for users of Citi applications
fields issues and queries from stakeholders
develops a comprehensive understanding of areas of apps support
acts as a liaison between users/traders, internal technology groups, and vendors
participates in disaster recovery testing
supports application releases from development to production
performs post-release checkouts after application and infrastructure updates
develops and maintains technical support documentation
analyzes applications to identify risks, vulnerabilities, and security issues
resolves problems and prioritizes bug fixes
cooperates with development teams to identify tooling requirements
actively contributes to support project items focused on stability, efficiency, and effectiveness.

Requirements:

2-5 years experience
basic knowledge or interest about apps support procedures, concepts and of other technical areas
participation in some process improvements
previous experience or interest in standardization of procedures and practices
basic business knowledge/understanding of financial markets and products
knowledge/experience of problem management tools
understands how own sub-function integrates within the function and commercial awareness
evaluates (sometimes complex) situations using multiple sources of information
developed communication and diplomacy skills to persuade and influence
good customer service, communication and interpersonal skills
good knowledge of the business and its technology strategy
consistently demonstrates clear and concise written and verbal communication skills
knowledge of issue tracking and reporting using tools
good all-round team member
effectively shares information with other support team members and with other technology teams
ability to plan and organize workload
ability to communicate appropriately to relevant stakeholders.

What we offer:

equal opportunity employer
workplace inclusivity
personal and professional growth opportunities
global workforce
work-life balance support

Additional Information:

Job Posted:
August 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Apps Support Analyst