Apps Support Analyst, Citi

Citi

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Intmd Analyst is a developing professional role responsible for providing technical and business support for Citi Applications. The role involves identifying and resolving technical issues, collaborating with technology partners, participating in application releases, and owning Support Project items with a focus on stability and efficiency. The role requires 2-5 years of experience, good communication skills, and a basic understanding of financial markets and apps support procedures.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas
Fields issues and queries from stakeholders, provides short-term resolutions and works with relevant technology partners for long-term remediation
Develops a comprehensive understanding of how areas of apps support collectively integrate to contribute to business goals
Acts as a liaison between users/traders, internal technology groups, and vendors
Participates in disaster recovery testing
Participates in application releases, including development, testing, and production deployment
Performs post-release checkouts after application releases and infrastructure updates
Develops and maintains technical support documentation
Considers implications of applying technology to the current environment
Analyzes applications to identify risks, vulnerabilities, and security issues
Resolves problems by identifying and selecting solutions
Cooperates with Development colleagues to prioritize bug fixes and support tooling requirements
Directly impacts the business by ensuring quality of work
Exchanges ideas and information
Owns Support Project items focusing on Stability, Efficiency, and Effectiveness initiatives
Performs other duties and functions in a concise and logical manner
Operates with a limited level of direct supervision
Exercises independence of judgment and autonomy
Serves as SME to senior stakeholders and/or team members
Assesses risks when making business decisions and drives compliance with laws, rules, and policies

Requirements:

2-5 years experience
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/understanding of financial markets and products
Knowledge/experience of problem Management Tools
Understands of how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information
Developed communication and diplomacy skills to persuade and influence
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills
Knowledge of issue tracking and reporting using tools
Good all-round team member
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholder

Additional Information:

Job Posted:
October 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Apps Support Analyst