CrawlJobs Logo
Citi Logo Citi · IT - Administration

Apps Sup Tech Lead Analyst

Costa Rica, Heredia · Job Posted May 29, 2026
Apply Position
Job Link Share

Job Responsibility

  • Act as a Subject Matter Expert (SME), providing authoritative technical and business support for Citi users. Drive the strategy for improving stability, efficiency, and risk management to help the department and overall business succeed
  • Lead the resolution of critical incidents, including defining strategy for prioritization, timely escalation, and communication to key stakeholders. Drive comprehensive post-mortems and root cause analysis to prevent problem recurrence
  • Support the planning and execution of system changes, including application releases, infrastructure maintenance, and continuity of business tests, ensuring production stability is maintained
  • Shape the production monitoring/observability estate by championing new features and leveraging analytics to enhance system visibility and proactive alerting
  • Partner with development teams to define and implement long-term improvements to application stability, performance, and recoverability
  • Define and champion the automation strategy to reduce operational toil, improve efficiency, and mitigate risk
  • Mentor and develop talent within the team, fostering a culture of knowledge sharing and continuous improvement. Provide guidance and clarify the appropriate course of action for junior team members
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Citi’s policies and code of conduct, and escalating, managing and reporting control issues with transparency

Requirements

  • 10+ years in a Production Support role managing enterprise-level applications, with a proven track record of operating at an SME level
  • SME-level expertise in Unix/Linux, SQL and advanced Shell scripting
  • Expert-level knowledge of enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK)
  • Proven experience in mentoring junior team members and leading technical initiatives
  • Extensive experience with containerization platforms (OpenShift, Kubernetes)
  • Deep experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases
  • Deep knowledge of messaging solutions (Tibco EMS, MQ, Kafka)
  • Significant experience working with REST APIs
  • Expert understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP)
  • Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and business audiences
  • Bachelor's/University Degree or equivalent experience will be considered

Nice to have

  • Proficiency in SQL for data requests
  • Proficiency in a programming language (e.g., Python, Java) for automation
  • Experience in applying prompt engineering techniques for interacting with Generative AI / Large Language Models (LLMs)
  • Experience with modern observability standards and tools: Open Telemetry, Prometheus, Grafana
Citi - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Apps Sup Tech Lead Analyst

8 matching positions

Apps Sup Tech Lead Analyst

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of ...
Location
Location
Hong Kong , Kowloon
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-10 years experience
  • Practical problem solving and strategic thinking skills
  • Demonstrated leadership, interpersonal skills and relationship building skills
  • Service oriented attitude
  • Ability to work in a fast-paced environment
  • Experience working or leading requirement gathering efforts for multiple large development projects at one-time
  • Proficient using basic technical tools and systems
  • Good interpersonal and communication skills
  • Bachelor’s/University degree, Master’s degree preferred
Job Responsibility
Job Responsibility
  • Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
  • Identify and define necessary system enhancements
  • Analyze existing system logic, identify problems
  • Recommend and implement solutions
  • Provide expertise in area and an advanced level of understanding of the principles of apps support
  • Formulate and define systems scope and objectives for complex, high impact application enhancements and problem resolution
  • Partner with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals
  • Work closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
  • Consider the implications of the application of technology to the current environment
  • Identify risks, vulnerabilities and security issues
  • Fulltime
Read More
Arrow Right

Apps Sup Tech Lead Analyst

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of ...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-10 years experience
  • Practical problem solving and strategic thinking skills
  • Demonstrated leadership, interpersonal skills and relationship building skills
  • Service oriented attitude
  • Ability to work in a fast-paced environment
  • Experience working or leading requirement gathering efforts for multiple large development projects at one-time
  • Proficient using basic technical tools and systems
  • Good interpersonal and communication skills
Job Responsibility
Job Responsibility
  • Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
  • identify and define necessary system enhancements
  • analyze existing system logic, identify problems
  • and recommend and implements solutions
  • Provides expertise in area and an advanced level of understanding of the principles of apps support
  • Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards
  • documents requirements
  • Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals
  • Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
  • Considers the implications of the application of technology to the current environment
  • Fulltime
Read More
Arrow Right

Apps Sup Tech Lead Analyst

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of ...
Location
Location
Hong Kong SAR , Kowloon
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-10 years experience
  • Practical problem solving and strategic thinking skills
  • Demonstrated leadership, interpersonal skills and relationship building skills
  • Service oriented attitude
  • Ability to work in a fast-paced environment
  • Experience working or leading requirement gathering efforts for multiple large development projects at one-time
  • Proficient using basic technical tools and systems
  • Good interpersonal and communication skills
  • Bachelor’s/University degree
Job Responsibility
Job Responsibility
  • Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
  • Identify and define necessary system enhancements
  • Analyze existing system logic, identify problems
  • and recommend and implement solutions
  • Provide expertise in area and an advanced level of understanding of the principles of apps support
  • Formulate and define systems scope and objectives for complex, high impact application enhancements and problem resolution
  • Partner with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals
  • Work closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
  • Consider the implications of the application of technology to the current environment
  • Identify risks, vulnerabilities and security issues
  • Fulltime
Read More
Arrow Right

Apps Sup Tech Lead Analyst

Cash Equities Application Support Technical Lead Analyst is a strategic professi...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ year of experience in Front office application support
  • Prior experience in Equities or Futures Execution platforms is preferred
  • Prior experience in Electronic Execution is mandatory
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
Job Responsibility
Job Responsibility
  • Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
  • Identify and define necessary system enhancements
  • Analyze existing system logic, identify problems
  • Recommend and implement solutions
  • Drive production incident resolution and implementing preventative measures to avoid technical reoccurrences
  • Partner with multiple technology (including Development and Infrastructure) teams to ensure appropriate integration of functions to meet goals
  • Work closely with Product Owners, Business Analysts and Systems Analysts to determine and document systems impacts and support requirements
  • Identify risks, vulnerabilities, and security issues
  • Communicate impact
  • Propose risk mitigation options
  • Fulltime
Read More
Arrow Right

Apps Sup Tech Lead Analyst - Vice President

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of ...
Location
Location
Canada , Mississauga
Salary
Salary:
120800.00 - 170800.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6 to10 years experience
  • Practical problem solving and strategic thinking skills
  • Demonstrated leadership, interpersonal skills and relationship building skills
  • Service oriented attitude
  • Ability to work in a fast-paced environment
  • Experience working or leading requirement gathering efforts for multiple large development projects at one-time
  • Proficient using basic technical tools and systems
  • Good interpersonal and communication skills
  • Bachelor’s/University degree, or equivalent experience
  • SQL Server – SQL, Stored Procedures
Job Responsibility
Job Responsibility
  • The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals
  • identify and define necessary system enhancements
  • analyze existing system logic, identify problems
  • and recommend and implements solutions
  • Provides expertise in area and an advanced level of understanding of the principles of apps support
  • Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards
  • documents requirements
  • Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals
  • Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
  • Considers the implications of the application of technology to the current environment
  • Fulltime
Read More
Arrow Right

Apps Sup Tech Lead Analyst, Vice President

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of ...
Location
Location
Hong Kong SAR , Kowloon
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-10 years experience
  • Practical problem solving and strategic thinking skills
  • Demonstrated leadership, interpersonal skills and relationship building skills
  • Service oriented attitude
  • Ability to work in a fast-paced environment
  • Experience working or leading requirement gathering efforts for multiple large development projects at one-time
  • Proficient using basic technical tools and systems
  • Good interpersonal and communication skills
  • Bachelor’s/University degree, Master’s degree preferred
Job Responsibility
Job Responsibility
  • Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
  • Identify and define necessary system enhancements
  • Analyze existing system logic, identify problems
  • Recommend and implement solutions
  • Formulate and define systems scope and objectives for complex, high impact application enhancements and problem resolution
  • Partner with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals
  • Work closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
  • Consider the implications of the application of technology to the current environment
  • Identify risks, vulnerabilities and security issues
  • Communicate impact
  • Fulltime
Read More
Arrow Right

Apps Sup Tech Lead Analyst - Vice President

As a bank with a brain and a soul, Citi creates economic value that is systemica...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8-13 years of relevant experience in an Engineering DevOps role
  • Unix/Linux skills at a system admin level
  • Strong knowledge in computer networks and hands-on experience with their troubleshooting
  • Proficiency in scripting (e.g. bash/perl/python/powershell)
  • Some experience with Java build tools (Gradle/Maven preferred) and databases (Oracle/PostgreSQL preferred)
  • Experience with CI/CD tools and pipelines (Jenkins/TeamCity/Artifactory)
  • Understanding of distributed systems architecture, microservices, virtualization techniques
  • Good command of English - both written and spoken
  • Ability to plan and organize workload
  • Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
Job Responsibility
Job Responsibility
  • Set up and configure bare metal / virtualized / cloud infrastructure for business applications
  • Help development teams on-board to modern CI/CD pipelines
  • Improve high availability, resilience, observability, maintainability and security of applications with industry standard and/or bank's internal solutions
  • Automating application releases, deployment, configuration and other aspects of software development lifecycle
  • Enabling connectivity between various components in distributed networks
  • Help migrating and upgrading systems to newer infrastructure
  • Champion a set of practical solutions for Information Security
  • Act as a gatekeeper for remediation requests from IS teams
  • Help developers to onboard to lightweight, effective security tooling both pre-commit and in the CI pipeline
  • Ensure that response times and reliability for security systems and data are of an acceptable standard
  • Fulltime
Read More
Arrow Right
New

Sales Development Representative

As a Sales Development Representative, you will manage both inbound & outbound l...
Location
Location
Australia , North Sydney
Salary
Salary:
70000.00 - 90000.00 AUD / Year
Workday
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years proven track record of achieving & exceeding sales targets in a inbound and / or outbound BDR role
  • You don't wait for permission to act. Whether you've led sports teams, held leadership roles in academia, or initiated movements, we want to hear from those who instinctively lead from the front
  • You are self-motivated, driven, and hungry for success. Whether it's in sales, sports, or any endeavor, your commitment to learning, growing, and achieving is paramount
  • You excel at building relationships quickly and aren't shy about connecting with others
  • Our core values are the foundation of our culture, guiding our daily interactions and motivating high performance with mutual respect and unwavering trust
Job Responsibility
Job Responsibility
  • Manage both inbound & outbound leads
  • Play a key role in driving our sales pipeline by identifying, qualifying, and delivering qualified opportunities to our Account Executives across ANZ
  • Work closely with our regional marketing teams to execute campaigns and provide valuable feedback
  • Collaborate with Account Executives to develop effective account engagement strategies
  • Generate high-value activity
  • Conduct in-depth research to understand industry drivers
  • Communicate professionally with C-Suite executives to articulate the value of our solutions
What we offer
What we offer
  • High Earning Potential
  • Clear Career Pathways
  • Industry-Leading Mentorship
  • Comprehensive Benefits
  • Continuous Learning
  • Competitive Compensation
  • Collaborative Culture
  • Diverse and Supportive Team
  • Fulltime
Read More
Arrow Right