Apps Sup Tech Lead Analyst - Vice President Job at Citi (Irving)

Job Description

The Apps Support Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Job Responsibility

Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
identify and define necessary system enhancements
analyze existing system logic, identify problems
and recommend and implements solutions
Provides expertise in area and an advanced level of understanding of the principles of apps support
Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards
documents requirements
Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals
Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
Considers the implications of the application of technology to the current environment
Identifies risks, vulnerabilities and security issues
communicates impact
proposes risk mitigation options
Acts as advisor or coach to new or lower level analysts
allocates work
Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions
Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services
Persuades and influences others through strong and comprehensive communication and diplomacy skills
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements

6-10 years experience
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills
Bachelor’s/University degree
Strong understanding and experience in leading all aspects of Incident Management, Problem Management, Service Improvements, Monitoring and Observability instrumentation, SRE Frameworks and adoption, Disaster recovery and resiliency, and automation of production services
Leads the production monitoring, Implementation of Observability using AppD, Splunk, Grafana & strong knowledge of monitoring tools used in the industry
Collaborates with development team, Architecture teams and Infrastructure teams and leads service improvement plans
Supports the delivery of the L2 Service Delivery and SRE objectives for the business/region
Leads the team and contributes towards achievement of service performance against targets for the organization
Strong bias towards automation and using SRE Framework
Responsible for execution of day-to-day service delivery functions including the following: Incident Management, Service Management, Knowledge Management, Change Management, Capacity Management, Continuity Management, Configuration Management, Third Party Asset Management, Service Readiness, Service Risks, Monitoring

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

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Apps Sup Tech Lead Analyst - Vice President

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