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We’re looking for an Apprenticeship Service Co-Ordinator to join our dynamic Customer Operations team. You’ll play a vital role in supporting employers with their Apprenticeship Service Accounts, ensuring data accuracy and resolving issues quickly to keep payments flowing smoothly. This is a fantastic opportunity for someone who thrives on problem-solving, building relationships, and delivering exceptional customer service.
Job Responsibility:
Be the go-to expert for employers and internal teams on the Digital Apprenticeship Service (DAS), providing clear guidance and solutions
Own the data match process: regularly review reports, identify discrepancies, and take proactive steps to resolve issues
Manage data locks: work with employers and internal teams to clear open D-Locks quickly, escalating where necessary
Communicate effectively: engage with employers via phone and email to resolve queries and maintain strong relationships
Collaborate across departments: provide updates to finance, sales, admin, and delivery teams, ensuring everyone is informed
Drive continuous improvement: help develop escalation processes and follow-up actions to keep workflows efficient
Support reporting and analysis: assist with producing reports for internal stakeholders and contribute to data-driven decisions
Champion Babington values: act as an ambassador for our brand, demonstrating professionalism and enthusiasm in everything you do
Requirements:
GCSEs (A–C) in English and Maths or equivalent
Experience in the Further Education sector
Strong understanding of DAS and ILR
Proficiency in Microsoft Office (Word, Excel, Outlook)
Excellent communication and customer service skills
Ability to manage workload effectively and meet deadlines
Nice to have:
Business Administration or Customer Service qualification