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Apprenticeship Service Co-Ordinator

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Paragon Skills

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Location:
United Kingdom , Derby

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Category:

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Contract Type:
Not provided

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Salary:

28000.00 - 30000.00 GBP / Year

Job Description:

We’re looking for an Apprenticeship Service Co-Ordinator to join our dynamic Customer Operations team. You’ll play a vital role in supporting employers with their Apprenticeship Service Accounts, ensuring data accuracy and resolving issues quickly to keep payments flowing smoothly. This is a fantastic opportunity for someone who thrives on problem-solving, building relationships, and delivering exceptional customer service.

Job Responsibility:

  • Be the go-to expert for employers and internal teams on the Digital Apprenticeship Service (DAS), providing clear guidance and solutions
  • Own the data match process: regularly review reports, identify discrepancies, and take proactive steps to resolve issues
  • Manage data locks: work with employers and internal teams to clear open D-Locks quickly, escalating where necessary
  • Communicate effectively: engage with employers via phone and email to resolve queries and maintain strong relationships
  • Collaborate across departments: provide updates to finance, sales, admin, and delivery teams, ensuring everyone is informed
  • Drive continuous improvement: help develop escalation processes and follow-up actions to keep workflows efficient
  • Support reporting and analysis: assist with producing reports for internal stakeholders and contribute to data-driven decisions
  • Champion Babington values: act as an ambassador for our brand, demonstrating professionalism and enthusiasm in everything you do

Requirements:

  • GCSEs (A–C) in English and Maths or equivalent
  • Experience in the Further Education sector
  • Strong understanding of DAS and ILR
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Excellent communication and customer service skills
  • Ability to manage workload effectively and meet deadlines

Nice to have:

Business Administration or Customer Service qualification

What we offer:
  • Babington Engage
  • Bupa Healthcare – Cash plan
  • 25 Days annual leave plus Bank holidays
  • Additional annual leave purchase scheme
  • Employer Pension contribution

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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