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Apprenticeship contract as an ADV Project Coordination Assistant at our headquarters in Marseille, Technopole de Château-Gombert, to ensure the administrative management of customer orders and projects, up to delivery, in order to meet customer requirements while respecting internal and external procedures.
Job Responsibility:
Monitoring exports according to the Authorized Economic Operator (AEO) standard
Participating in the administrative follow-up of customer orders, from creating customer accounts to order payment
Serving as the liaison between production and the customer
Representing the customer internally
Verify and decipher customer orders (internal/external codes, prices, addresses, Incoterms, etc.), enter them into the ERP system, and obtain validation
Respond to inquiries from customers and subsidiaries, and provide updates on order progress
Follow up with relevant departments to find solutions to meet customer delivery deadlines and achieve the "zero delays, zero slippage" objective
Contribute to the selection of shipping methods for customer orders
Prepare shipping quotes for customers based on rates, Incoterms, urgency, and mode of transport
Monitor outstanding invoices, follow up with customers regarding overdue payments, and propose corrective actions (formal notices, shipment suspensions, advance payments, etc.)
Monitor project progress
Communicate with stakeholders: purchasing, supply, suppliers, clients, carriers, etc.
Ensure team coordination and adherence to deadlines
Ensure the smooth flow of information between stakeholders
Requirements:
International trade techniques (Incoterms, customs procedures, documentation and means of transport)