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Effectively manage and process complaints and Vigilance reports , which includes performing daily tasks associated with process including collaborating with internal stakeholders. Collecting necessary complaint. Performing follow up with the customer (written) Determining reportability of complaints Creating associate Regulatory reports (eg; MDRs) per regulations Evaluating complaints for need to investigate and coordinating sample retrieval Responding to customer complaints (written) Timely closure of complaints, as per procedure. Effectively manage workflow, identifying issues Participate in continuous improvement, efforts and projects, as assigned
Job Responsibility
Effectively manage and process complaints and Vigilance reports
Collecting necessary complaint
Performing follow up with the customer (written)
Determining reportability of complaints
Creating associate Regulatory reports (eg
MDRs) per regulations
Evaluating complaints for need to investigate and coordinating sample retrieval
Responding to customer complaints (written)
Timely closure of complaints, as per procedure
Effectively manage workflow, identifying issues
Participate in continuous improvement, efforts and projects, as assigned
Requirements
Good Communication Skills in English (written and verbal)
Capable of working in highly-regulated environment