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Beretta Clima Italia Logo Beretta Clima Italia · IT - Administration

Apprentice Technical Advisor

United Kingdom, Telford 20000.00 GBP / Year · Job Posted March 20, 2026
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Job Description

The main goal of this role is to learn and understand the HVAC industry with the aim of being able to support our Customers, Internal Engineers and Sales Teams with Technical support.

Job Responsibility

  • Manage inbound calls from customers and engineers
  • Investigate customer’s problems, providing technical assistance on Viessmann products installed in the field both via the telephone and email
  • Parts identification and selection for spare part enquiries
  • Handling technical enquiries related to design, performance, approval, production, and operation Viessmann products
  • Preparing and maintaining technical documentation, help sheets, reports and records on our internal CRM system
  • Any other duties as reasonably required to assist Viessmann technical operations

Requirements

  • Grade C/4 or above in GCSE English, Maths, and ICT OR Engineering
  • Full UK driving license
  • Someone who is keen to learn, ask questions and wants to be involved – bright and inquisitive with a hunger for learning
  • Good written English
  • An interest in Engineering and the HVAC industry
  • Good problem solver
  • Computer literate and know the basics on Microsoft Office
  • Confident and articulate

What we offer

  • A range of fully funded study options once you complete your apprenticeship
  • Complete Gas Engineering Operative course (level 3) at Shrewsbury College
  • Aiming to complete full Gas ACS accreditation
  • Apprentice events and awards ceremonies
  • 25 days holiday plus bank holidays
  • Regular release to a local college
  • Benefits Central Platform hosting employee rewards and recognition initiatives and health and wellbeing resources
  • Bravo Awards which recognise outstanding contributions from all employees and encourage excellence
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