Apprentice Service Desk Analyst

We have an exciting opportunity for an Apprentice Service Desk Analyst to join our Secure Managed Services team. In this role you will work closely with our clients to deliver, support, and maintain high quality cloud-based solutions to help our customers become more successful. This is an ideal role for people who are passionate about creatively solving problems and delivering outstanding customer service. The apprenticeship takes place over an 15-month period where you will: Gain a nationally recognised qualification in applications support (Level 4 Apprenticeship Standard); Learn on the job alongside receiving external training and coaching.; Develop experience across multiple projects, clients, and sectors.; Broaden your understanding across key application support specialisms, such as: Provide advice, training, and support on technology applications; Roll out upgrades and new technologies internally and with customers; Provide change management support; Assist with planning of IT projects