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FSP Logo FSP · IT - Administration

Apprentice Service Desk Analyst

United Kingdom, Reading · Job Posted March 02, 2026
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Job Description

We have an exciting opportunity for an Apprentice Service Desk Analyst to join our Secure Managed Services team. In this role you will work closely with our clients to deliver, support, and maintain high quality cloud-based solutions to help our customers become more successful. This is an ideal role for people who are passionate about creatively solving problems and delivering outstanding customer service. The apprenticeship takes place over an 15-month period where you will: Gain a nationally recognised qualification in applications support (Level 4 Apprenticeship Standard); Learn on the job alongside receiving external training and coaching.; Develop experience across multiple projects, clients, and sectors.; Broaden your understanding across key application support specialisms, such as: Provide advice, training, and support on technology applications; Roll out upgrades and new technologies internally and with customers; Provide change management support; Assist with planning of IT projects

Job Responsibility

  • Work as part of the wider FSP Secure Managed Services team to deliver, maintain, and continuously improve the applications and services we deliver to our clients.
  • Support and manage Incidents and Service Requests.
  • Produce technical, and ‘end-user friendly’ knowledge, guidance & documentation.
  • Stay up to date with the latest technology developments and promote these within your interactions with the team and our clients.
  • Contribute to initiatives and share knowledge as part of the FSP technical community.
  • Support our clients within the Microsoft suite of services and applications, including Microsoft 365, Azure, Endpoint, Power Platform, and Dynamics 365, as well as working with some bespoke applications.

Requirements

  • A-levels or equivalent (must have a level 2 in both English & Maths)
  • Passion for technology and driven to keep up to date with new and evolving technologies
  • Able to communicate technical concepts to non-technical people
  • A passion and dedication to learn
  • Possess analytical skills, and capable of researching resolutions for new and unknown technical issues.
  • Have lived in the UK or EEA for the past 3 years.
  • Strong alignment with FSP values and ethos
  • Commitment to teamwork, quality and mutual success
  • Proactivity with an ability to operate with pace and energy
  • Strong communication and interpersonal skills
  • Dedication to excellence and quality

What we offer

  • A collaborative and supportive environment in which you can grow and develop your career
  • The tools and opportunity to do work you can be proud of
  • A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
  • Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
  • Industry leading coaching and mentoring
  • Competitive salary and an excellent benefits package
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