This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. Becoming an apprentice at AxisCLC is an excellent opportunity to gain practical experience and training. You will work alongside experienced colleagues, whilst learning on the job. You will be expected to attend school/college once a week as part of your apprenticeship. Upon successful completion of your apprenticeship, you could be offered a permanent position. To work with the Apprentice team learning the skills and gaining experience as a Resident Liaison Officer whilst studying towards completion of the Level 2 Customer Services Apprenticeship.
Job Responsibility:
Attend Axis Induction, Health & Safety training, Training and College Induction
Ensure college course attendance is 100% and college absence communicated to your Line Manager
Communicate any absence from work as per your contractual terms and conditions
Communicate college requirements for completion of the Level 2 apprenticeship portfolio work with Axis mentor, Apprentice Co-ordinator, and Line Manager
Proactively respond to expressions of dis- satisfaction at the initial stage
Investigate, register all complaints and report in accordance with company and client procedures
Maintain the Company’s complaint log and use the information to report on trends
Visit residents in their homes, when required, dealing with queries and keeping them informed
Make appointments for further works, if required, and ensure these are carried out
Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed
Ensure resident surveys are carried out, recorded, address any actions, and provide a monthly report on the survey findings
Attend monthly contract meetings and supply relevant reports
Attend Resident Surgeries and assist vulnerable people report repairs
Organise Resident consultation events and attend Resident Association Meetings as required
Identify vulnerabilities relating to individual residents and liaise with client’s housing officers or support services where necessary
Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems
Working with the Community Investment Team, organise volunteering and fund-raising events
Liaise closely with senior staff to generate a positive culture within the Division
Complete a daily activity sheet detailing visits to residents and clients
To contribute ideas and suggestions that may enable the company to provide a better service
Provide any other reports requested by Client, Line Manager or Customer Manager
To deliver Customer Care talks as and when required and to ensure they are documented
Fully comply with the Organisations Health and Safety and Lone Working policies
Follow policies, procedures, initiatives related to sustainability and environmental compliance
Undertake any other ad hoc duties necessary for the smooth running of the Repairs and Maintenance Division
Requirements:
GCSE 4 & above (A-C) in Maths & English or equivalent
Good communication
Presentable
Positive attitude to work
Attention to detail
What we offer:
Pension scheme and life assurance
Travel Expense Coverage: Enabling all apprentices to travel to/from college and/or apprentice/work-related events
25 days’ holiday + bank holidays
Access to Perkbox (discounts, perks & wellbeing offers)
1 paid volunteer day
Access to Learning and development opportunities: These include financial wellbeing, technical skills and coaching