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Apprentice Optician

United States, Dayton Employment contract · Job Posted July 05, 2026
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Job Responsibility

  • Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps: Greeting the Customer
  • Explaining the Process in a transparent way
  • Merchandise Selection
  • Fitting - AccuFit
  • Solve visual problems or challenges for customers
  • Tendering
  • Dispensing
  • Serves as a center of excellence for others with a focus on Right the First Time and modeling our CEE service and selling model
  • Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs
  • Suggests improvements and recommends solutions to problems
  • Assists other retail associates with difficult and complex areas of customer product needs and prescriptions
  • Anticipates problems before they occur
  • Explores underlying reasons for recurring customer problems
  • Goes beyond symptoms to get at causes
  • Strives to develop long-term solutions to problems
  • Shows patience and courtesy with customers
  • Tracks down answers to unfamiliar questions or products
  • Educates the customer on LensCrafters’ guarantees and services including: Eyewear Protection Plan, eyewear care tips, complimentary adjustments and follow-up services
  • Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details
  • Ensures finished eyewear meets LensCrafters’ optical standards and customer requirements/requests
  • Strives to achieve “Exceptional Results” on LensCrafters’ annual CEI/Functional Skills that align with brand priorities
  • Takes personal ownership to achieve personal and store results
  • Serves as a role model for development and a technical resource for all
  • Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail
  • Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions
  • Explains to the customers “One Hour” processing and expected delivery times
  • Shows customers where to pick-up their glasses upon return to the store
  • Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms
  • Maintains safe working environment for all associates/customers
  • Inform management of any potential safety opportunities (broken tiles, furniture, etc.)
  • Demonstrates safe work practices including the wearing of personal protection equipment in the lab

Requirements

  • High school graduate or equivalent
  • Part of a sanctioned Apprentice Program
  • Strong customer service skills: communicator, listener and team builder
  • Knowledge of current optical theory and merchandise
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Sales and service skills
  • Familiarity with POS, computers and calculators
  • Embrace new technology and change

Nice to have

  • Actively studying for LensCrafters Quality, Fitting and Adjusting Program
  • Optical dispensing experience
  • Previous customer service and retail experience

What we offer

  • health care
  • retirement savings
  • paid time off/vacation
  • various employee discounts

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  • Suggests improvements and recommends solutions to problems
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  • Fitting - AccuFit
  • Solve visual problems or challenges for customers
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  • Dispensing
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