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Provide unsurpassed patient experiences through selection of eyewear, accurate measurements, ordering, and fitting the patient to fulfill all of their eyewear needs. Support establishing the practice as the premier destination for all vision needs within the community.
Job Responsibility:
Assists the patient in selecting frames and lenses
Anticipates problems before they occur
Shows patience and courtesy
Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear
Ensures finished eyewear meets Company optical standards and patient requirements
Takes ownership to achieve exceptional results on individual and team goals
Operates the point-of-sale system
Commits to delivery date and time, seeks feedback and ask for referrals
Presents, celebrates and educates at time of dispense
Takes pride in dispensary appearance
Effectively collaborate with all doctors and practice staff
Informs management of safety opportunities
Possesses a “can do” spirit and strong drive for results
Adheres to company policies and procedure
Works weekends and evenings in support of the business needs
Adheres to attendance and daily time keeping requirements
Foster positive working relationships with the practice
Consistently maintains proper dress code
Performs other duties as assigned by Manager or as business needs
Requirements:
High school graduate or equivalent
Must be registered as an apprentice in the appropriate state and maintain all state requirements in pursuit of optical licensing
Strong customer service skills to include communication (listening, verbal, written) and team building
Strong basic math skills
Sales and service skills
Familiarity with technology, such as point-of-sale, patient record systems, or other software applications
Embraces new technology and change
Nice to have:
Optical dispensing experience
Previous eyecare and/or customer service experience