Apprentice Optician

• Greets customers without delay. Shows urgency in providing service to customers and satisfying their needs.
• Determines the reason for the customer's visit, exchanges names, and explains how to shop at Pearle Vision. Identifies and escorts the customer to the appropriate location in store.
• Attentive to details
• under guidance, reviews prescriptions and identifies special needs.
• Consistently demonstrates adherance to NECE.
• Performs work accurately and thoroughly. Identifies situations involving unsatisfied customers and acts quickly for resolution, focusing on what WE CAN DO not what we cannot.
• Uses the Eyewear Consultation Folder to educate the customer on Pearle Vision products, guarantees and services including: eyewear care tips, complimentary adjustments and follow-up services.
• Under guidance and instruction from an Optician: Handles tasks such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
• Ensures finished eyewear meets Pearle Vision' optical standards and customer requirements/requests.
• Trouble shoots vision issues and determines correct course of action.
• Demonstrates good product knowledge
• takes the initiative to accurately describe the features and benefits of various lenses and frames: Assists the customer in selecting frames and lenses that are best suited for needs.
• Operates the Software system by inputting customer and prescription information with accuracy and attention to detail and ensures eyewear is being processed and followed through on.
• Accurately operates the cashier terminal, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Ensures customer is aware of expected delivery date of eyewear
• Takes pride in the appearance of the store and shows initiative in keeping the displays and inventory clean, attractive and organized.
• Informs management of potential safety opportunities (ie. broken tiles, furniture, etc.).
• Demonstrates safe work habits.

• High School Graduate or equivalent
• Registered in State licensure program (where applicable) or equivalent schooling
• Previous optical and retail experience
• Knowledge of State/Prov Licensing and Guidelines
• Knowledge of current optical theory and practices.
• Strong communicator and listener to customers and associates
• Strong basic math skills (addition, subtraction, multiplication, division)
• Awareness of current fashion trends
• Strong inter personal skills (friendly, caring, patient)
• Sales skills
• Knowledge of store merchandise
• Familiarity with cash register, computers and calculators

Prior sales training

• Benefits/Incentive Information
• health care
• retirement savings
• paid time off/vacation
• various employee discounts
• competitive bonus and/or commission plan