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We’re looking for an Apprentice IT Support to join our busy IT team. This is a great opportunity to start your career in IT, earn while you learn, and build real-world experience supporting colleagues across our head office and regional offices. You’ll help provide friendly, practical technical support to users of our IT services, diagnosing issues and resolving queries as quickly as possible. You’ll be supported by experienced colleagues and will receive full training, we’re looking for attitude, curiosity and potential. You’ll be part of our IT Team providing support across the business. You’ll learn how to deliver great customer service through our Helpdesk, how to troubleshoot Windows devices and applications, and how to support core collaboration tools.
Job Responsibility:
Supporting the IT team with day-to-day systems and network administration tasks
Installing and maintaining hardware and software
Troubleshooting Windows PCs and supporting business applications
Logging, tracking and resolving Helpdesk requests in a professional and timely way
Diagnosing issues, problem solving, and escalating where needed
Providing general IT support to colleagues (in person, by phone and remotely)
Supporting IT projects, including rollout of new systems and upgrades
Requirements:
A genuine interest in IT and a desire to learn
Strong communication skills and a customer-focused approach
A logical, problem-solving mindset and good attention to detail
Basic familiarity with Windows PCs and Microsoft 365 apps (Word, Excel, Outlook, Teams)
Own vehicle so able to travel between office as required
Level 2 equivalent Maths and English
Nice to have:
Any experience (or keen interest) in Windows Server and basic administration concepts
Exposure to Microsoft Teams, OneDrive and SharePoint (or willingness to learn)