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We are pleased to offer an exciting opportunity for an Apprentice IT Support Analyst to join our Internal IT Support function. The successful candidate will play an integral role within the Service Desk team, providing high-quality technical support and contributing to the effective delivery of IT services across FSP. You’ll gain exposure to a wide range of technologies, including Microsoft 365, Azure, Entra identity, Intune, and supporting tools for devices, networks, virtual environments, and data protection. During the programme, you will: Work towards a nationally recognised Level 3 Information Communications Technician qualification, delivered by LearnTech; Develop hands-on experience across IT infrastructure, including IT systems support, networking and resilience, cyber security best practices, cloud platforms and services, data storage, and IT support processes and documentation; Learn how to monitor, maintain, and support systems to ensure they are secure, resilient, and reliable; Have the additional opportunity to work towards a BCS AI & Data Award during your apprenticeship.
Job Responsibility:
Provide first‑line support for incidents and service requests raised by FSP users ensuring a positive support experience
Support the resolution of incidents and completion of service requests in line with agreed service levels
Contribute to the delivery of internal IT support services, working across Windows, iOS, Android and iPhoneOS environments
Assist with hardware setup, configuration, and ongoing maintenance
Support the monitoring of IT platforms, responding to cyber security alerts and contributing to reporting activities
Build and maintain knowledge of the technologies and tools supported within the IT environment
Requirements:
Have A‑levels (or equivalent)
Must hold GCSEs (at Level 2 or above) in both English and Maths
Have a genuine interest in technology and enjoy learning about new tools and systems
Helpful and enjoy supporting others with technical issues
Comfortable working alongside others and contributing to shared tasks and outcomes
Approach challenges as learning opportunities and is open to training and development
Detail oriented and take pride in completing work accurately
Organised, dependable and motivated to build technical skills
Strong alignment with FSP values and ethos
Commitment to teamwork, quality and mutual success
Proactivity with an ability to operate with pace and energy
Strong communication and interpersonal skills
Dedication to excellence and quality
Nice to have:
Experience troubleshooting or problem‑solving technical issues
Basic scripting knowledge or familiarity with PowerShell
What we offer:
A collaborative and supportive environment in which you can grow and develop your career
The tools and opportunity to do work you can be proud of
A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
Industry leading coaching and mentoring
Competitive salary and an excellent benefits package