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360 Resourcing Solutions Logo 360 Resourcing Solutions · Health and Beauty

Apprentice Dental Receptionist

United Kingdom, Newcastle upon Tyne Employment contract 8.00 GBP / Hour · Job Posted June 29, 2026
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Job Description

This is an exciting opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship. As the first point of contact for patients, the Dental Receptionist plays a key role in shaping the patient experience and ensuring the practice runs efficiently. You will develop strong communication, organisation, and customer service skills while supporting both patients and the dental team.

Job Responsibility

  • Greeting patients warmly in person and over the telephone, ensuring a friendly and professional first impression
  • Managing appointment bookings, amendments, and cancellations using the practice management system
  • Communicating clearly with patients regarding waiting times and upcoming appointments
  • Ensuring patients are welcomed and checked in efficiently upon arrival
  • Maintaining accurate and confidential patient records on the electronic patient database
  • Responding to emails and telephone enquiries promptly and professionally
  • Booking follow-up appointments and managing recall systems for routine check-ups
  • Contacting patients ahead of appointments with courtesy reminders
  • Supporting the practice team to ensure appointment schedules remain efficient and full
  • Processing payments and supporting administrative tasks within reception
  • Maintaining a clean, organised, and welcoming reception and waiting area
  • Ensuring all required documentation such as treatment plans, medical histories, and forms are completed correctly
  • Supporting the wider team to ensure the smooth day-to-day running of the practice
  • Building positive working relationships with dentists, nurses, and practice staff

Requirements

  • Are 16 or older
  • Live in England and have the right to work in the UK
  • Are not currently in full-time education
  • Meet residency requirements (usually having lived in the UK or EEA for the past 3 years)
  • Do not already hold a qualification at the same level or higher in a related subject

What we offer

  • 21 days annual leave (plus 8 bank holidays)
  • Additional leave for long service
  • Workplace pension with NEST
  • Access to store discounts on our easy-to-use App
  • Refer a friend scheme which could see you earning up £7500
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