This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Apprentice Customer Service Coordinator role combining college study for a SCQF Level 5 in Customer Service with industry experience at the largest independent construction materials group in the UK. Earn as you learn over a 15 month period.
Job Responsibility:
Respond to customer enquiries and engage customers to understand their needs and recommend the best solution
Take customer orders and make sure all details are put into the system correctly
Price and quote for customers and capture within Breedon’s systems
Proactively maintain product knowledge expertise ensuring you understand Breedon’s products and can recommend the best solutions to customers actively upselling and cross selling where appropriate
Actively manage customer enquiries to conclusion, driving conversion, understanding the reasons behind lost quotes
Manage customer credit limits, proactively anticipating and communicating to enable smooth flow
Deal with last-minute changes and let customers know if anything changes
Build good relationships with customers over the phone
Help improve how the team works by sharing ideas and hitting targets.
Requirements:
National 5 Maths and English, Grades A – C
Strive for continuous improvement with a focus on finding the right solution
Positivity
The ability to work well under pressure and to multitask
Resilience and the skill to deal with challenging customers and situations
Flexibility when it comes to business needs and change
The ability to demonstrate absolute care for our customers, our colleagues, and our business
Effective time management, adhering to administrative policies and procedures.
What we offer:
Company Pension Scheme
33 days annual leave, inclusive of bank holidays
Share Saver Scheme participation
Company Life Assurance Scheme
Access to our Employee Assistance Programme for health and wellbeing support
Discounts on a wide range of products through our employee benefits platform
Broad learning opportunities and career progression pathways.