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Apprentice Customer Service Coordinator – Ethiebeaton, Dundee, DD5 3RB. Earn as you learn, combining college study for a SCQF Level 5 in Customer Service with industry experience at the largest independent construction materials group in the UK. Achieve a SCQF Level 5 Apprenticeship over a 15 month period. You will attend college; the choice of college will be dependent on where you live.
Job Responsibility:
Plan and track deliveries of aggregate, asphalt and concrete so customers get what they need, on time, ensuring effective use of transport
Work with Sales, Operations and Transport teams to keep things running smoothly
Call customers the day before delivery to confirm times and orders
Deal with last-minute changes and let customers know if anything changes
Keep records up to date so the business knows what was delivered, what wasn’t, and why
Build good relationships with customers over the phone
Help improve how the team works by sharing ideas and hitting targets
Requirements:
National 5 Maths and English, Grades A – C
Strive for continuous improvement with a focus on finding the right solution
Positivity
The ability to work well under pressure and to multitask
Resilience and the skill to deal with challenging customers and situations
Flexibility when it comes to business needs and change
The ability to demonstrate absolute care for our customers, our colleagues, and our business
Effective time management, adhering to administrative policies and procedures
What we offer:
Being paid to go to college
earn as you learn, without having to ‘work the time back’
Full company funding of any fees for qualifications and training
No shifts, no nights, no weekends
a 40-hour week, with Monday-to-Friday daytime hours
A competitive salary significantly higher than the national minimum wage for apprentices
Support from a community of apprentices
a collaborative and comprehensive induction
A huge variety of potential career progression pathways at a stable, thriving business
Company Pension Scheme
33 days annual leave, inclusive of bank holidays
Share Saver Scheme participation
Company Life Assurance Scheme
Access to our Employee Assistance Programme for health and wellbeing support
Discounts on a wide range of products through our employee benefits platform
Broad learning opportunities and career progression pathways