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Apprentice Customer Service Agent

United Kingdom, Treforest Employment contract 21257.60 - 23326.80 GBP / Year · Job Posted February 01, 2026
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Job Description

Earn as you learn, combining college study for a Level 2 and 3 in customer service with industry experience at the largest independent construction materials group in the UK. You'll support us to work with a customer base from domestic to commercial clients to large contractors, local authorities, and government bodies. You will be dealing with customer orders on the phone, dealing proactively with any queries and complaints and keeping customers up to date with progress. Making our customers happy by being proactive and innovative is crucial to this role.

Job Responsibility

  • Support us to work with a customer base from domestic to commercial clients to large contractors, local authorities, and government bodies
  • Dealing with customer orders on the phone
  • Dealing proactively with any queries and complaints
  • Keeping customers up to date with progress
  • Making our customers happy by being proactive and innovative

Requirements

  • Must have GCSE maths and English with a minimum grade 4
  • An organised person, who loves variety
  • A positive attitude

What we offer

  • Pension
  • 25 days annual leave, plus bank holidays on top
  • Share Saver Scheme
  • Life Assurance
  • Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
  • Broad learning opportunities and career progression pathways

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