Apprentice Customer Service Advisor

Customer Service Advisor Apprentice – Birmingham. Over 18 months, you’ll follow our comprehensively designed development pathway, learning on the job and getting hands-on training from both a college tutor and our experienced team members. You’ll work towards achieving your Customer Service Practitioner Level 2 qualification while building a rewarding career in our responsive repairs team. You’ll start in our Customer Inbound Team, where you’ll be supported by qualified mentors as you develop the knowledge, skills, and behaviours to deliver great service. This includes managing calls from clients and tenants, raising and tracking housing repair orders, and making sure jobs are scheduled and coordinated effectively using our systems. Once you’ve mastered these skills, you’ll have the chance to move into one of our dedicated planning teams, where you’ll manage engineers and focus on optimisation and efficiency.