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We are seeking a detail-oriented and proactive individual to join our 24/7 Change Management team. This role involves managing end-to-end communication for planned changes across Vodafone’s network, ensuring adherence to governance processes and SLAs. You will handle customer notifications, coordinate with engineers, and maintain accurate records while working in a dynamic, real-time environment. Strong communication skills, multitasking ability, and collaboration are essential for success.
Job Responsibility:
Apply governance to all internally raised changes and planned works on the Vodafone network
Send accurate and timely customer communications for planned works, including notifications, cancellations, and rescheduling
Respond to inquiries and process change requests efficiently
Handle engineer site access calls and remote logon/off requests, ensuring verification and ticket updates
Monitor inboxes during UK out-of-hours and manage customer site access requests
Raise and manage change-related orders and update inventories within SLA timelines
Participate in process calls and collaborate with other teams to share knowledge and improve processes
Requirements:
Strong written and verbal communication skills
Flexible and energetic to work in 24x7 rotational shifts
Self-motivated, quick learner, and excellent team player
Knowledge of ITIL processes (certification desirable)
Understanding of change management and incident processes
International voice customer handling experience preferred
What we offer:
Opportunity to work in a global telecom environment with exposure to critical network operations
Collaborative culture that values learning and innovation
Career growth through structured processes and continuous improvement initiatives