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Vodafone Logo Vodafone · IT - Administration

Apprentice- Change Management Specialist

India, Bangalore · Job Posted February 05, 2026
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Job Description

We are seeking a detail-oriented and proactive individual to join our 24/7 Change Management team. This role involves managing end-to-end communication for planned changes across Vodafone’s network, ensuring adherence to governance processes and SLAs. You will handle customer notifications, coordinate with engineers, and maintain accurate records while working in a dynamic, real-time environment. Strong communication skills, multitasking ability, and collaboration are essential for success.

Job Responsibility

  • Apply governance to all internally raised changes and planned works on the Vodafone network
  • Send accurate and timely customer communications for planned works, including notifications, cancellations, and rescheduling
  • Respond to inquiries and process change requests efficiently
  • Handle engineer site access calls and remote logon/off requests, ensuring verification and ticket updates
  • Monitor inboxes during UK out-of-hours and manage customer site access requests
  • Raise and manage change-related orders and update inventories within SLA timelines
  • Participate in process calls and collaborate with other teams to share knowledge and improve processes

Requirements

  • Strong written and verbal communication skills
  • Flexible and energetic to work in 24x7 rotational shifts
  • Self-motivated, quick learner, and excellent team player
  • Knowledge of ITIL processes (certification desirable)
  • Understanding of change management and incident processes
  • International voice customer handling experience preferred

What we offer

  • Opportunity to work in a global telecom environment with exposure to critical network operations
  • Collaborative culture that values learning and innovation
  • Career growth through structured processes and continuous improvement initiatives
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