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The Appointments Lead plays a pivotal role in ensuring patients move smoothly through their diagnostic journey. Sitting within the Operations Team and reporting to the Service Lead, this role leads the Appointments Coordinators and oversees the accurate, efficient and compassionate scheduling of appointments across the organisation. Your leadership will directly influence clinician capacity, patient experience and operational flow, ensuring appointments are managed with clarity, efficiency and care.
Job Responsibility:
Team leadership & line management
Appointments oversight & coordination
Operational problem-solving & escalation
Communication & stakeholder support
Quality assurance & compliance
Service & process improvement
Requirements:
Proven management or leadership experience
Experience working within a healthcare, clinical or service-based operations environment
Strong organisational and time management skills with the ability to manage multiple priorities
Confidence managing scheduling, bookings or coordination functions
Excellent communication skills with the ability to handle sensitive conversations professionally
High attention to detail in documentation, data and scheduling accuracy
Nice to have:
Experience using healthcare or clinical systems such as Semble
Experience analysing scheduling or appointment data to improve performance
Experience contributing to service or process improvement initiatives
What we offer:
Generous annual leave entitlement – 28 days PLUS bank holidays
Festive days! A few days off around Christmas time to spend with loved ones