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Appointments Lead

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360 Resourcing Solutions

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Location:
United Kingdom , Chichester

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Contract Type:
Employment contract

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Salary:

30000.00 - 32500.00 GBP / Year

Job Description:

The Appointments Lead plays a pivotal role in ensuring patients move smoothly through their diagnostic journey. Sitting within the Operations Team and reporting to the Service Lead, this role leads the Appointments Coordinators and oversees the accurate, efficient and compassionate scheduling of appointments across the organisation. Your leadership will directly influence clinician capacity, patient experience and operational flow, ensuring appointments are managed with clarity, efficiency and care.

Job Responsibility:

  • Team leadership & line management
  • Appointments oversight & coordination
  • Operational problem-solving & escalation
  • Communication & stakeholder support
  • Quality assurance & compliance
  • Service & process improvement

Requirements:

  • Proven management or leadership experience
  • Experience working within a healthcare, clinical or service-based operations environment
  • Strong organisational and time management skills with the ability to manage multiple priorities
  • Confidence managing scheduling, bookings or coordination functions
  • Excellent communication skills with the ability to handle sensitive conversations professionally
  • High attention to detail in documentation, data and scheduling accuracy

Nice to have:

  • Experience using healthcare or clinical systems such as Semble
  • Experience analysing scheduling or appointment data to improve performance
  • Experience contributing to service or process improvement initiatives
What we offer:
  • Generous annual leave entitlement – 28 days PLUS bank holidays
  • Festive days! A few days off around Christmas time to spend with loved ones
  • Employee Assistance Programme – 24/7
  • Company Sick Pay
  • Contributory Pension scheme
  • Ongoing training and development opportunities

Additional Information:

Job Posted:
February 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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