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Edwards Auto Group in Council Bluffs, IA is looking for an enthusiastic Appointment Setter for our used Bargain Center store. The Appointment Setter will be responsible for responding to and handling all incoming email and phone leads for customers interested in purchasing vehicles.
Job Responsibility:
Handle all incoming internet email leads and internet phone leads
Be available to respond to email inquiries in a professional, well-spoken manner
Prepared to interact with customers via phone calls every day (similar to call center)
Help schedule appointments and rescheduled missed appointments
Monitor leads in CRM for reporting purposes.
Set customers up to come into the dealership, where a Sales specialist will guide them through the buying process
Sell yourself, the dealer ship, and the experience of shopping with Edwards GM location
Requirements:
Good verbal and written communication skills
Able to follow call scripts and handle objections over the phone
Proficient in Microsoft Word and Excel
Time management, prioritization skills, and ability to multi-task is required