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Appointment Scheduler

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South Shore Health

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Location:
United States , Norwell

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

18.18 - 24.47 USD / Hour
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Job Description:

Will serve as primary point of contact for all inbound calls to South Shore Medical Center’s Centralized Contact Center. Will be responsible to perform a wide variety of functions including scheduling of patient appointments, collecting demographic information, verifying insurance information processing patient requests including prescription refills, distributing/responding to inquiries received via website and fax; and additional functions as directed.

Job Responsibility:

  • Schedule patient appointments following provider template for assigned department(s)
  • recite all appointment information back to patient including: appoint duration, date, time provider and location
  • Maintains consistent compliance with quality standards
  • Work collaboratively with administrative and clinical staff of assigned department(s)
  • Maintain comprehensive knowledge-base of scheduling rules for assigned department(s)
  • Register new patients
  • verify personal and insurance information
  • update as required
  • Assist with rescheduling patient appointments at the direction of the department Manager
  • Answer calls in a timely, courteous and helpful manner
  • end calls with standard closing question
  • May be required to learn and perform all operator functions to provide support as needed or assigned
  • Assists with the training of new employees upon request
  • Maintain effective level of productivity at all times
  • Willingly accept special assignments
  • Maintain work area in a neat and orderly manner
  • Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures

Requirements:

  • High school diploma or equivalent
  • Two (2) years of college preferred
  • 1 Year medical office experience
  • Epic Experience preferred
  • Excellent verbal and written communication skills
  • Excellent computer skills with knowledge of various software applications
  • Knowledge of various insurance requirements
  • Excellent interpersonal skills
  • Ability to meet demanding deadlines and balance multiple tasks
  • Detail oriented with excellent organizational and prioritization skills
  • Must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as required

Nice to have:

  • Two (2) years of college
  • Epic Experience

Additional Information:

Job Posted:
February 20, 2026

Expiration:
August 12, 2026

Employment Type:
Parttime
Work Type:
On-site work
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