Appointment Clerk - DI Call Center Job at Kaiser Permanente (Honolulu)

Appointment Clerk - DI Call Center

Kaiser Permanente

Location:
United States , Honolulu

Category:
Call Center

Contract Type:
Not provided

Salary:

25.10 - 27.89 USD / Hour

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Job Description:

Under direct supervision, monitors receipt of requisitions for all diagnostic imaging procedure/exams and schedules/forwards appropriately; greets and schedules patients for diagnostic imaging exams based on varying scheduling parameters depending upon modality; reviews written instructions with patient on pre-examination preparations; directs stat exam requests appropriately and confirms appointment; obtains current patient history as needed per modality/exam, verifies patient insurance coverage and quotes patient estimated copay amounts using provided estimator tools.

Job Responsibility:

Schedule all services rendered in Diagnostic Imaging via incoming and outgoing telephone calls
Greet and communicate with patients in a friendly, confident, and courteous manner
Determine status and nature of scan/procedure
recognize and respond appropriately to special circumstances and scheduling requirements
Verify insurance coverage and plan benefit
Determine and explain cost for services rendered
Receive telephone requests from patients, nursing, and other clinical personnel
Obtain, document, and correlate clinical patient history pertinent to procedure being scheduled
Transcribe physician orders and other pertinent information into Radiology Information System
Review written instructions with patient on pre-examination preparations
Schedule pediatric cases with PATC as needed
Arrange Anesthesia support as needed
Provide feedback to referring physicians regarding patients who are delayed, fail to show, or are unable to be contacted
Determine and quote patient co-pay or coinsurance fees using current quoting tool
Notify manager or designee of significant delays or operational problems
Receive, prioritize, and relay incoming phone messages to various subsections and personnel within Diagnostic Imaging department
Operate departmental paging system
Rotate through all scheduling modalities within Diagnostic Imaging, including Interventional Radiology/Angio
Cancel or reschedule patient appointments by telephone or correspondence
Refer patients or guardians of patients with known claustrophobia back to physician for sedation order
Demonstrate knowledge, skills, and abilities necessary to provide care and/or service to patient demographics served
Demonstrate knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service
Perform other duties and accept responsibility as assigned

Requirements:

One (1) year clerical experience in healthcare facility
Two (2) years customer service experience
High school diploma or equivalent combination of education (lesser) & experience may be considered in lieu of requirements
Type 40 wpm
Computer experience
Demonstrated knowledge of and skill in customer service, adaptability, detail oriented, multi-tasking, prioritization, interpersonal relations, oral communication, written communication, teamwork, problem solving, systems thinking
Demonstrated knowledge of and skill in Microsoft Office, and database PC applications
Talking to patients, co-workers (internal and external), and vendors over the phone
Reading, writing, speaking and understanding English
Training/giving and receiving instructions
Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness

Nice to have:

Medical Assistant
Experience in Diagnostic Imaging
Experience in a call center
Post high school course work in Medical Terminology
Post high school course work in Anatomy

Additional Information:

Job Posted:
January 18, 2026

Employment Type:

Parttime

Work Type:

On-site work

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Job Link Share:

Appointment Clerk - DI Call Center

Kaiser Permanente

Location:
United States , Honolulu

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 18, 2026

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