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Dialpad Logo Dialpad · IT - Software Development

Applied Scientist

Canada, Vancouver Employment contract 161500.00 - 191500.00 CAD / Year · Job Posted April 25, 2026
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Job Description

As an Applied Scientist at Dialpad, you'll be a key driver within our AI team, conducting R&D to power the next generation of autonomous voice agents. While traditional NLP focuses on analyzing static text, your work will center on real-time, multimodal systems that can listen, reason, and take action during live customer interactions. A major focus of the team is advancing DialpadGPT, our proprietary LLM, specifically optimizing it to drive orchestrated agentic workflows and handle complex task execution. Beyond the technical skills, we are a team that values collaboration, continuous learning, and the application of diverse perspectives to solve complex problems. Collaboration will be key as you work alongside our engineering, design, and product teams to build groundbreaking agentic applications.

Job Responsibility

  • Research and develop state-of-the-art algorithms for autonomous voice agents, specifically focusing on real-time speech processing and reasoning loops
  • Advance DialpadGPT: Design and execute distributed training strategies to optimize our proprietary LLMs for agentic behaviors, including precise tool use, instruction following, and latency-constrained generation
  • Conduct rigorous evaluation and monitoring of model performances and troubleshoot issues with a keen understanding of resultant business impacts
  • Design and implement orchestration layers that effectively chain LLMs with external tools and APIs to solve complex customer problems autonomously
  • Work with large-scale multimodal datasets (text, audio) to improve model robustness and alignment
  • Collaborate with engineering, product, and design teams to deploy scalable, low-latency models and algorithms in production
  • Submit papers to top-tier academic conferences (ACL, EMNLP, NeurIPS) and contribute to the team's research culture

Requirements

  • Master's or PhD degree in Computer Science, Machine Learning, Computational Linguistics, or a related quantitative field
  • 2+ years of industry experience in Machine Learning/NLP for Master's degree holders, or 1+ years for PhD holders
  • Deep understanding of LLMs: Demonstrated experience with training, fine-tuning (PEFT/LoRA), and alignment techniques (RLHF/DPO) for specific domains or tasks
  • Experience with Agentic Systems: Familiarity with building autonomous agents, including concepts like tool use, function calling, reasoning chains (CoT), and memory management
  • Strong proficiency in Python and PyTorch, with the ability to write clean, production-ready research code
  • Research Track Record: A history of publishing in top-tier conferences (ACL, EMNLP, NeurIPS, ICASSP) is highly valued
  • Multimodal Awareness: Familiarity with speech technologies (ASR, TTS) or processing real-time audio streams is a strong plus
  • Ability to bridge the gap between research and product, translating complex technical concepts into business value
  • Familiarity with version control tools like Git for collaborative projects

Nice to have

Familiarity with speech technologies (ASR, TTS) or processing real-time audio streams is a strong plus

What we offer

  • Work at the center of the AI transformation in business communications
  • Build and ship agentic AI products that are redefining how companies operate
  • Join a team where AI amplifies every employee's impact
  • Competitive salary, comprehensive benefits, and real opportunities for growth
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