Applied AI Engineer II

Microsoft Dynamics 365 powers mission-critical business operations across the globe. Within this ecosystem, the Customer Experience Applications (CX Apps) team delivers Dynamics 365 Sales and Service an AI-native solution enabling organizations to build intelligent, scalable, and omnichannel customer service operations through voice, chat, SMS, and more. As a Software Engineer II, you will be responsible for driving the architecture, design, and implementation of AI-first experiences across the Dynamics 365 Sales and Service platform. This role blends AI/ML and software engineering experience, applied at scale to mission-critical enterprise SaaS applications. You will work with engineering, product, design, data science, and infrastructure teams to deliver intelligent, secure, and customer-centric solutions. You will determine strategic decisions and contribute directly to production systems used by some of the world’s largest enterprises. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.