Applications Support Job at Enormous Enterprise (Columbus)

New

Applications Support Technology Lead Equity Support

The Apps Sup Tech Analyst is a strategic professional who stays abreast of devel...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ YOE
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills
Experience with FIX protocol and client connectivity/network troubleshooting
Expert level in Linux with complex scripting competency in bash/shell and/or python/perl and SQL

Job Responsibility

Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
identify and define necessary system enhancements
analyze existing system logic, identify problems
and recommend and implements solutions
Provides expertise in area and an advanced level of understanding of the principles of apps support
Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards
documents requirements
Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals
Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
Considers the implications of the application of technology to the current environment

Fulltime

New

Foreign Exchange (FX) Applications Support Analyst

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams

Job Responsibility

Provides technical and business support for users of Citi Applications
Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly

Fulltime

New

Applications Support Analyst

Location

India , Chennai, Tamil Nadu, India, Pune, Maharashtra, India

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

4-9 years experience
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/ understanding of financial markets and products
Knowledge/ experience of problem Management Tools
Understands of how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy

Job Responsibility

Provides technical and business support for users of Citi Applcations
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing and deployment into production
perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation
Considers implications of the application of technology to the current environment
Analyzes applications to identify risks, vulnerabilities and security issues
Makes evaluative judgments based on analysis of factual information

Fulltime

Applications Support Senior Analyst

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6 plus years experience in an Application Support role
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills
Good all-round technical skills
Effectively share information with other support team members and with other technology teams

Job Responsibility

Provides technical and business support for users of Citi Applcations
Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
Perform Incident/Outage Management
Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications
Engagement with ITIL processes including Major Incident management, problem management, change management etc
Operate independently to identify process bottlenecks and proactively drive improvements
Experience in performing resiliency activities such as disaster recovery coordination
Confidently handle outage communication with stakeholders in Business and Operations
Actively participate in defining and implementing application onboarding guidelines and standards
Acts as SME to senior stakeholders and /or other team members

Fulltime

Applications Support Senior Analyst Assistant Vice President

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...

Location

Canada , Mississauga

Salary:

94300.00 - 141500.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

6 to 12 years experience
Practical problem solving and strategic thinking skills
Experience is supporting applications using ECS cluster, Kafka, Solace, API Microservices
Hands on experience in managing apps hosted on Cloud
Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime, etc.)
Experience in managing cloud based application, micro services and cloud database storage technologies like ORRAS, MAAS, MSAAS etc.
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time

Job Responsibility

The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed
Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution

Fulltime

Applications Support Senior Analyst-Assistant Vice President

As an Apps Support Senior Analyst, you will take a central role in running and m...

Location

India , Pune; Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years' experience in an Application Support role
Deep expertise in Unix/Linux and advanced Shell scripting
Proficiency with enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK)
Experience with some programming languages and willingness/ability to learn
Experience with containerization platforms (OpenShift, Kubernetes)
Experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases
Strong knowledge of messaging solutions (Tibco EMS, MQ, Kafka)
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills

Job Responsibility

Provide technical and business support for Citi users, addressing daily queries and issues, driving stability, efficiency, and risk management improvements to help the department and overall business succeed
Provide resolution to critical incidents including prioritization, timely escalation and communication to key stakeholders, driving immediate fixes, as well as comprehensive post-mortems and root cause analysis of all problems for recurrence prevention
Support the planning and execution of system changes, including application releases, infrastructure maintenance, and continuity of business tests, ensuring production stability is maintained
Maintain and optimize the production monitoring/observability estate by implementing new features and leveraging analytics to enhance system visibility and proactive alerting
Collaborate closely with development teams to recommend and implement improvements to application stability, performance, and recoverability
Identify opportunities and implement automation tools to reduce operational toil, improve efficiency, and mitigate risk
Use available automation tool to perform COB test few times in a year to enhance the application resiliency
Proactively develop, maintain, and continuously improve comprehensive technical support documentation, including runbooks, knowledge base articles, troubleshooting guides, system architecture diagrams, and application recovery procedures
Proactively and continuously assesses the implications of new and existing technology applications within the current operational environment, serving as a critical gatekeeper for production stability and security
Operates with significant independence and exercises sound, autonomous judgment in complex, high-stakes production environments, requiring minimal direct supervision

Fulltime

Applications Support Sr Manager

The Apps Support Senior Manager accomplishes results through the management of p...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years experience in an Apps Support role would be an added advantage, but not essential
Experience with people management
Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
Experience with application support would be an added advantage, but not essential
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders
Bachelor’s/University degree or equivalent experience
Master’s degree preferred

Job Responsibility

Manages one or more apps support teams
Provides technical oversight across systems and applications
Provides a holistic view of the production environment for both technology and business management
Provides guidance on feedback reviews with development managers
Performs controlled resolution of incidents and problems including prioritization and escalation
Consults with the primary clients of the application in conjunction with development managers
Requires awareness of audit and compliance related issues
Contributes to formulation of strategies for apps support and other functional areas
Champions stability initiatives to enable application high availability
Handles incidents, problems and change at a global enterprise level

Fulltime

Applications Support Senior Analyst

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams

Job Responsibility

The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed
Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution

Fulltime

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