Applications Support Technology Lead Analyst Job at Citi (Pune)

Job Description

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Job Responsibility

Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
identify and define necessary system enhancements
analyze existing system logic, identify problems
and recommend and implements solutions
Provides expertise in area and an advanced level of understanding of the principles of apps support
Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards
documents requirements
Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals
Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
Considers the implications of the application of technology to the current environment
Identifies risks, vulnerabilities and security issues
communicates impact
proposes risk mitigation options
Acts as advisor or coach to new or lower level analysts
allocates work
Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions
Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services
Persuades and influences others through strong and comprehensive communication and diplomacy skills
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements

Extensive IT Industry Experience: Proven 10-12 years of IT experience in large‑scale software engineering and enterprise development initiatives
Strong hands‑on programming experience with Java, Python, Angular and Spring Boot
Database Expertise: Solid understanding of both relational and non‑relational databases, with particular depth in Oracle and Microsoft SQL Server
UNIX / Operating System Proficiency: Strong working knowledge of UNIX/Linux environments, including System navigation, process management, and filesystem administration, Shell scripting (bash, ksh, sh) for automation and operational tasks
Automation & Application Engineering: Experience developing web applications, implementing automation solutions, enhancing application performance, ensuring system responsiveness, and partnering cross‑functionally across software development, QA, and infrastructure teams
Production Management & Core Services Support: Demonstrated experience in a production support or core services operational role, handling incident resolution, root‑cause analysis, environment stability, release support, and continuous service improvements
Project & Service Management: Track record of driving technology and service improvement initiatives with measurable outcomes
Planning & Prioritization Skills: Strong ability to organize workload, adapt to changing priorities, and manage time effectively in a fast‑paced environment
Effective Communication: Excellent verbal and written communication skills
CI/CD Pipelines Knowledge : Implement and manage continuous integration/continuous delivery (CI/CD) pipelines
AI Skills : Leverage Artificial Intelligence (AI) and machine learning techniques to enhance application functionality and develop intelligent features
Bachelor’s/University degree, Master’s degree preferred
Certifications for Programming, DB or Unix skills are desirable
AI/ML Certifications would be a plus

Nice to have

Certifications for Programming, DB or Unix skills are desirable
AI/ML Certifications would be a plus

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Applications Support Technology Lead Analyst

Job Description

Job Responsibility

Requirements

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