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Applications Support Technology Lead Analyst-Vice President

India, Chennai · Job Posted June 04, 2026
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Job Responsibility

  • Provide functional oversight to production support team in Chennai
  • Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads
  • Manage, maintain and support applications and their operating environments
  • Develop and maintain technical support documentation
  • Partner with appropriate development and production support areas and teams to prioritize bug fixes and support tooling requirements
  • Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner
  • Implement and drive automations focused on productivity improvements and toil reduction
  • Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis
  • Requires awareness of audit and compliance related issues

Requirements

  • 6-10 years experience Production Support lead role will be considered advantageous, but not essential
  • Experience in supporting/managing reconciliation application (including vendor product SMARTSTREAM TLM) is preferable
  • Good Experience with Monitoring tools such as ITRS Geneos, AppDynamics
  • Good Experience with Log Aggregation tools such as ELK, Splunk, Grafana(GEM) is preferred
  • Experience working with Oracle Database
  • Experience with Middleware solutions such as Tibco EMS, Kafka
  • Experience with Java or other programming languages and a willingness to learn new technologies
  • Ability to demonstrate effective written and verbal communication skills and communicate appropriately with all relevant stakeholders
  • Effectively share information with other support team members and with other technology teams

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