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Provide functional oversight to production support team in Chennai
Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads
Manage, maintain and support applications and their operating environments
Develop and maintain technical support documentation
Partner with appropriate development and production support areas and teams to prioritize bug fixes and support tooling requirements
Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner
Implement and drive automations focused on productivity improvements and toil reduction
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis
Requires awareness of audit and compliance related issues
Requirements
6-10 years experience Production Support lead role will be considered advantageous, but not essential
Experience in supporting/managing reconciliation application (including vendor product SMARTSTREAM TLM) is preferable
Good Experience with Monitoring tools such as ITRS Geneos, AppDynamics
Good Experience with Log Aggregation tools such as ELK, Splunk, Grafana(GEM) is preferred
Experience working with Oracle Database
Experience with Middleware solutions such as Tibco EMS, Kafka
Experience with Java or other programming languages and a willingness to learn new technologies
Ability to demonstrate effective written and verbal communication skills and communicate appropriately with all relevant stakeholders
Effectively share information with other support team members and with other technology teams