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Citi Logo Citi · IT - Administration

Applications Support Technology Lead Analyst-Vice President

India, Chennai, Pune · Job Posted May 27, 2026
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Job Description

As an Apps Support Lead Analyst, you will take a leadership role in shaping and overseeing the production environment for Citi's critical Reference Data Applications. These are high-visibility applications forming the backbone of Citi's operations, serving hundreds of partner systems across Citi's main businesses – Markets, Services, Banking, and Functions – enabling them to service our clients. You will join a high-performing team and be a key influencer in building a robust, world-class Production Support platform. You will help shape the strategy for leveraging the latest technologies, AI-driven automation, and site reliability engineering (SRE) techniques. Our mission is to deliver a world-class client experience by digitizing services, eliminating manual work, and ensuring our platforms can scale for growth.

Job Responsibility

  • Act as a Subject Matter Expert (SME), providing authoritative technical and business support for Citi users
  • Drive the strategy for improving stability, efficiency, and risk management to help the department and overall business succeed
  • Lead the resolution of critical incidents, including defining strategy for prioritization, timely escalation, and communication to key stakeholders
  • Drive comprehensive post-mortems and root cause analysis to prevent problem recurrence
  • Support the planning and execution of system changes, including application releases, infrastructure maintenance, and continuity of business tests, ensuring production stability is maintained
  • Shape the production monitoring/observability estate by championing new features and leveraging analytics to enhance system visibility and proactive alerting
  • Partner with development teams to define and implement long-term improvements to application stability, performance, and recoverability
  • Define and champion the automation strategy to reduce operational toil, improve efficiency, and mitigate risk
  • Mentor and develop talent within the team, fostering a culture of knowledge sharing and continuous improvement
  • Provide guidance and clarify the appropriate course of action for junior team members
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Citi’s policies and code of conduct, and escalating, managing and reporting control issues with transparency

Requirements

  • 10+ years in a Production Support role managing enterprise-level applications, with a proven track record of operating at an SME level
  • SME-level expertise in SQL, Unix/Linux and advanced Shell scripting
  • Expert-level knowledge of enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK)
  • Proven experience in mentoring junior team members and leading technical initiatives
  • Extensive experience with containerization platforms (OpenShift, Kubernetes)
  • Deep experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases
  • Deep knowledge of messaging solutions (Tibco EMS, MQ, Kafka)
  • Significant experience working with REST APIs
  • Expert understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP)
  • Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and business audiences

Nice to have

  • Proficiency in a programming language (e.g., Python, Java) for automation
  • Proven expertise in supporting high-volume, mission-critical applications that process, manage, and distribute financial data related to securities, pricing, and rates
  • Experience in applying prompt engineering techniques for interacting with Generative AI / Large Language Models (LLMs)
  • Experience with modern observability standards and tools: Open Telemetry, Prometheus, Grafana
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