Applications Support Technical Lead Analyst

• Reinforce Support’s operational standards and drive platform stability, for sustaining the projected expansion
• Provide executive grade stakeholder management
• Strengthen support voice in external partner interactions like Mastercard Payments Gateway, Global Payments and Fiserv
• Team Leadership and Oversight: Lead and mentor the team across multiple time zones
• Incident management and Governance: Provide robust support for incident management function and provide governance on the stability and resiliency of the application.

• Incident Management experience – Major incident communication, providing updates to senior etc.
• Technical skills – Hands on experience needed in Oracle, Linux, Elastic Container Services (ECS), Amazon Web Services (AWS) with expertise in the skills
• Monitoring and observability: Tools – ITRS Geneos / Splunk / Grafana / Kibana / Prometheus
• Team leadership: Experience handling global teams and mentoring
• Automation and SRE practices (Reducing manual effort, proactive monitoring, automation of repetitive tasks through tools like RBA, Autosys)
• Governance & compliance: Audit, regulatory standards, knowledge of security standards in the banking industry
• Generative Artificial Intelligence – A course / degree in GenAI is preferred.

Generative Artificial Intelligence – A course / degree in GenAI is preferred.

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources.