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Applications Support Technical Lead Analyst

https://www.citi.com/ Logo

Citi

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Location:
United States , Irving

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

156998.00 - 180000.00 USD / Year
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Job Description:

Citibank, N.A. seeks an Applications Support Technical Lead Analyst for its Irving, Texas location. Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Responsibility:

  • Provide technical support for applications
  • Meet with business stakeholders to evaluate operational processes and suggest necessary changes for enhanced application performance and stability
  • Deliver controlled resolution of incidents by prioritizing criticalities, escalating to relevant groups, conducting root cause analysis and providing key solutions, and following-through to resolution of the problem
  • Manage critical issues with the applications by communicating complex technical information effectively with regional and global partners
  • Drive multiple initiatives to improve efficiency and stability of the applications
  • Lead the end-to-end platform standardization programs implemented globally and provide production support services
  • Improve service levels provided to end users by strengthening operational efficiencies, incident and problem management processes, and knowledge sharing practices
  • Implement applications on-boarding guidelines and standards, and ensure technical processes adhere to them

Requirements:

  • Bachelor’s degree, or foreign equivalent, in Electronic Engineering, Information Technology, or related field
  • 8 years of progressive, post-baccalaureate experience as a Systems Analyst, Technology Architect, Technology Consultant, Principal Consultant, Technical Associate, or related position involving technical support and incident management for a global financial services institution
  • Domain knowledge of commercial card business operations
  • Level 2 and 3 production support including implementation of continuous automated monitoring systems, issue investigation, prioritization and escalation, code and data analyses, and impact assessment
  • Unix, Java, J2EE, Windows, Oracle WebLogic
  • Oracle Database, Eclipse, SQL Developer, Autosys
  • Data storage, retrieval and manipulation for system capability and requirements analysis
  • Systems operation monitoring and performance tuning
  • Software system testing and validation procedure, programming and documentation processes development
  • Back-end batch processing for data feed and maintenance
What we offer:
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
  • discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
February 19, 2026

Expiration:
March 24, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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