Applications Support Tech Lead Analyst, Citi

Citi

Location:
Canada, Mississauga

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Applications Support Tech Lead Analyst is a strategic professional who provides technical expertise, guides engineering processes, and partners with multiple teams to ensure effective system enhancements and support. This role involves risk management, problem-solving, and collaboration to guarantee efficient technology integration and robust support for Citi's platforms and services.

Job Responsibility:

Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
Identify and define necessary system enhancements
Analyze existing system logic, identify problems, and recommend and implement solutions
Provide expertise in area and an advanced understanding of apps support principles
Formulate and define systems scope and objectives for complex application enhancements and problem resolution
Document requirements
Partner with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals
Work closely with Product Owners, Business Analysts, and Systems Analysts to determine and document systems impacts and support requirements
Identify risks, vulnerabilities, and security issues
Communicate impact and propose risk mitigation options
Act as an advisor or coach to new or junior analysts
Allocate work and provide analysis to define problems and develop innovative solutions
Directly impact the business by influencing strategic functional decisions
Perform duties and functions as assigned
Assess risk in business decisions to safeguard Citigroup, its clients, and assets.

Requirements:

8-10 years of experience
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills
Bachelor’s/University degree, Master’s degree preferred
Unix/Linux and Shell scripting experience working and navigating Unix systems
Experience with Monitoring tools such as ITRS Geneos, AppDynamics, Datadog
Experience with Log Aggregation tools such as ELK, Splunk
Expertise supporting ECS cloud hosted applications and Rest API Knowledge
Experience working with Oracle, SQL server and MongoDB databases
Experience with Middleware solutions such as Tibco EMS, MQ, Kafka
Experience with Java or other programming languages and a willingness to learn new technologies
Autosys / CONTROL-M or other schedulers will be of added advantage
Support experience in the financial industry will be an added benefit
UNIX shell scripting, Python / PERL will be of added advantage.

Nice to have:

Support experience in the financial industry
UNIX shell scripting
Python / PERL
Autosys / CONTROL-M or other schedulers.

What we offer:

Clear opportunities for progression
Exciting company benefits
Supportive work environment.

Additional Information:

Job Posted:
June 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Tech Lead Analyst