Applications Support Tech Lead Analyst, Citi

Citi

Location:
United States, Tampa

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

139194.00 - 165975.57 USD / Year

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Job Description:

Citibank seeks an Applications Support Tech Lead Analyst in Tampa, Florida. Responsible for analyzing incidents across mainframes and distributed applications, resolving production outages, supporting Securities Services operations, and developing technical documentation. Applicants must have 9 years of experience in related roles and knowledge of COBOL, CICS, JCL, DB2, MQ, and other mainframe technologies. Benefits include medical, dental, vision, 401(k), and paid time off.

Job Responsibility:

Analyze incidents reported across mainframes and distributed applications
Perform root cause analysis and resolve issues
Provide technical and business support for applications used in Securities Services operations
Resolve production outages with focus on stability, quality, and functionality
Evaluate projects for application systems supporting Securities Services
Serve as Subject Matter Expert to senior stakeholders
Develop and maintain technical support documentation and best practices
Collaborate with development and production support teams
Organize periodic meetings for software defect reviews
Provide implementation support and post-implementation analysis
Manage all technical setups in production environment
Produce detailed monthly stability reports for stakeholders
Develop application contingency plans and improve efficiency.

Requirements:

Associate’s degree in Information Technology Management, Software Engineering, or related field
9 years of experience developing technical solutions for issues with mainframe and distributed applications for a global financial services institution
Identifying application issues, performing root cause analysis, and resolving issues
Developing application contingency plans and recovery strategies
COBOL (Common Business Oriented Language) and CICS (Customer Information Control System) to analyze legacy coding and produce scripts
Technical integrations between mainframe and distributed applications using MQ (IBM WebSphere)
JCL (Job Control Language) for batch services and file transmissions
Database updates, improvements, and recoveries with DB2 (IBM Relational Database System) and VSAM (Virtual Storage Access Method)
SWIFT banking messaging standards
Developing financial reports using SAS programming
File transfer and transmissions with Connect Direct NDM
Monitoring mainframe applications with Omegamon
Package installations via ChangeMan/Abend Aid and identify system abends.

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages including vacation, sick leave, and holidays.

Additional Information:

Job Posted:
May 16, 2025

Expiration:
June 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Tech Lead Analyst

Citi

Location:United States, Tampa

Category:IT - Administration

Contract Type:Employment contract