Applications Support Sr. Analyst, Citi

Citi

Location:
Canada, Mississauga

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Applications Support Sr. Analyst provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Job Responsibility:

Oversees process for technical issue escalation
prioritizes technical issue resolution
Ensures resource gaps are addressed as a priority to avoid business service disruption
Oversees resolution of major system outages ensuring communication to interested parties
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Provides technical oversight across systems and applications
leverages skills across apps support area
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Applies good understanding of concepts and procedures within own apps support area to resolve issues
Provides evaluative judgment based on analysis of factual information in complicated and unique situations
Responsible for delivery of end results and contributes to planning, budget management and formulation of procedures which directly impacts the apps support area
influences resource planning
Participate in application releases, from development, testing and deployment into production
Perform post release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Persuades and influences others through strong communication and diplomacy skills
may negotiate with external parties
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

5+ years experience in an Applications Support role / experience
Experience with real-time monitoring systems
Experience with CI/CD and configuration management preferred
Experience working with databases such as Oracle and MongoDB preferred
Experience writing code in Java, Python, Go or similar, and desire to build on these skills preferred
Experience with Observability and Alerting at scale preferred
Working knowledge of Generative AI with LLM preferred
Consistently demonstrates clear and concise written and verbal communication skills
Must show confidence in all communications so that key stake holders are not doubtful of the information being communicated
Effective prioritization skills and high energy
Good interpersonal and communication skills, great teammate
Issue tracking and reporting using tools
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholder
Bachelor’s/University degree or equivalent experience

Nice to have:

Experience with CI/CD and configuration management
Experience working with databases such as Oracle and MongoDB
Experience writing code in Java, Python, Go or similar
Experience with Observability and Alerting at scale
Working knowledge of Generative AI with LLM

Additional Information:

Job Posted:
July 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Sr. Analyst